Oru Kayak,

4065 Emery St, Emeryville, CA 94608, United States

"I've been trying to buy a kayak from these folks and every time I go to the shop, they're closed. No note, just lights off. Looks abandoned. I think they went out of business."

"UPDATE: I eventually received a refund multiple months later. That being said, the company responded THREE YEARS LATER to my original review. I think that's everything you need to know about Oru Kayak. Do you not purchase a kayak from Oru. I recently ordered a kayak and the original time to process my order was two weeks. A week in, I emailed the company for an update on my order, and a week later I still have not received a response back after multiple emails. Their kayak might be amazing, but the customer support is lacking at best. I highly recommend anyone not spending their money with Oru until they improve their customer support. I’ve heard similar stories from other customers. I’ve gone ahead, to dispute payment to Oru until I receive a update on my order."

"Worst customer service ever. Very slow to respond and completely unapologetic about it. I never even opened the box because I couldn't get anyone to return my emails etc. I was so frustrated, I just started a return (of the unopened box). They then took 4 days to send a return label (via email mind you). When I objected once again i was told "our return department gets very busy!" That's not a good sign. After all that they kept approximately $85 per their "policy". So I interpret that to mean their "policy" is to gaslight their customers, waste their time, and charge $85 for the pleasure. It appears that Oru is way more into their cool folding kayak technology instead of their customers who just want to float. Too many options out their. Save your money, time, effort, and most of all your sanity. Don't deal with these guys. You aren't cool enough for them."

"Lots of problems. First - good luck calling them or sending a message. - they don't respond. Second - they shipped the paddles separately from the kayak and it took them 4 extra days from when they printed the label to actually deliver the box to UPS. Now I have a kayak with no paddles for this weekend. Third - their instructions and videos are out of date; they have made changes to the graphics on the kayak, so they tell you to look for markings that are no longer there."

"Great folks here making origami-style foldable kayaks. Excellent design and customer service, we left as very happy Oru customers!"