Steinhafels Furniture

"Once I actually got someone to help me the sales associate was very informative and knew a lot about the brand of recliner I was interested in. However, I was disappointed when I picked up the item by the pickup area as there was only one person (a little gal) there to load up this heavy recliner into my vehicle. The swivel base had also not been removed as I had requested, and the gal didn’t know how to take it off, so it was challenging to get into the vehicle as the recliner was heavy and awkward to lift with the base still on it. Thank goodness my husband was with to help load it into the vehicle. Since the base was still attached the recliner also had to sit upright in the vehicle vs laying down so was not ideal for traveling almost an hour. I felt the pickup service was not very helpful or staffed appropriately to load up a heavy item. The customer should not be required to help load an item as that could’ve resulted in damage to the item or possible injury to the customer. That’s something the staff should handle. Experience w/sales person was good, but pick up service less than impressive. I like the item I purchased but it did have a small fairly visible scratch on the leather which wasn’t visible when I inspected it prior to purchase (this was a display model) The recliner was wrapped in plastic so I’m unable to verify if the scratch happened at the store prior to pickup, or perhaps when it was being awkwardly maneuvered while trying to load it. Because this is a floor model the store will not do anything about it. It is sold “as is”. Disappointed with the defect but atleast it’s not in a very visible area on the recliner. I guess I should’ve insisted the base be removed for transport or stopped back after it was removed."

"We were greeted and informed of the difference in the furniture we were looking for. Mary F was our sales associate. Shaun, the GM took time to also answer our questions while making suggestions to meet our needs. I will 100% recommend Steinhaufels to people looking to purchase furniture in the future."

"WARNING!!! Don’t go if you’re under age of 25. Their sign apparently lies. Adults 18-25 also aren’t welcome: Well I’m offended. I’m 19 and was with a group of 3 other 19 and 20 year olds. Got kicked out for not being 25. One of the workers told me I needed a guardian and when I explained I was over the age of 18 she told me she didn’t care and that I needed to leave. Like wow. All we did was look at furniture and look at bedding. So disappointed with you."

"I walked both floors and never was approached by a sales person. I had to find a sales person. Our sales person was knowledgeable and friendly. However your delivery policy is NOT customer friendly. When speaking with dispatch to set up delivery that individual was extremely rude. Kindness goes a long way. All our future furniture purchases will not be from steinhafels . Poor delivery policies and rude employee is unacceptable. You may need to consider making your delivery service a bit more customer friendly. Respectfully one very disappointed customer !"

"If you're looking for anything, talk to Cyndi! She did an amazing job going over all the options we should consider for buying a new mattress. She knew her stuff and wasn't pushy but gave us very good information to consider."