Staybridge Suites Madison-East, an IHG Hotel

"After seeing the pool I was excited swim with my kids, however the owners have not supplied the requested battery for the pool lift. It is so frustrating when hotels choose not to care about people with disabilities. The battery has been requested but the owners won't approve it? Come on. Do better."

"My stay was nice enough. The room was dated but comfortable. Check in and check out was easy and quick."

"The only elevator isn't working. Front desk staff must be used to telling guests to carry their luggage up to the third floor, because there wasn't any sort of apology for the inconvenience. The room keys didn't work properly. Front desk explained that the locks are installed upside down and have to be lifted. The room is okay, but the price charged for such a mediocre hotel is crazy high. Definitely not worth the cost. We will avoid the Staybridge brand and this location."

"Got to the hotel around 5 pm and was told the room was still being cleaned. After some texting back and forth with the housekeeper on her personal phone, the front desk person said we could go ahead. During this time, she was also taking a personal call with her earbuds, which I felt was not professional. Then, in the room, we found that the couch's pull out bed was not made, and the mattress was covered in old fake rose petals, tons of crumbs, and a very nasty red stain... not to mention the main bed which had hair on the sheets under the blanket... It was an awful experience, and we won't be returning."

"This hotel has great service and rooms - full suites with well-stocked kitchenettes. There is a great complimentary breakfast every morning, and as of Aug 23 there is a happy hour on Mon-Wed with free snacks and wine. The management is very helpful and receptive to feedback. For example, I suggested that coffee be put out earlier for guests who need to leave before 6 AM. The very next morning, the coffee was out before 5:30 AM! It is great to see a hotel pay such attention to guests' suggestions! This location is on Madison's far east side, a bit far from downtown but near 151 and 90."