Best Western Plus Inntowner Madison

"EDIT DAY 2: Today I had my appointment. Asking how the shuttle works was simply not clear. We came to the lobby, asked again what we need to do as there’s no scheduling. We were told to wait til we see the van. On your website, it states the van drops you off at several different places. So when the van showed up, we jumped in. I thought the driver would ask us where we needed to be dropped off. We had to tell him but he did quietly ask the people in the back but they were busy talking and finally responded. He pulled up at UW, and we were like, is this us? We assumed so and got out since there was no announcement. Our driver was not a happy or even agreeable person. This was our first time and needed direction. It all worked out, and called to get our ride back, but that was easier. I still stand by my original review. Nice room, great food, great restaurant service. And the breakfast was also very good. Today, the desk people were nice but so very vague about the shuttle. When we anrrived back at the hotel, a family was waiting inside as instructed by staff. The van pulled up, picked up one person waiting outside. By the time the family went out, the van was gone. They came in wondering what just happened. Staff said he’d be back. We almost said, “the driver is crabby”. Also the elevator was out and I had to ask where another one was. You’d think it would be posted on the “out of order” sign. They just said “by the pool”. So we followed those signs. ORIGINAL REVIEW Here for one day for an appointment at UW Heath. Checked in today and my room was clean and comfortable. Had dinner at hotel restaurant and I can’t say enough about the food. Everything was delicious. Shrimp tacos, garlic mashed potatoes, even the Bloody Mary. Our waiter Emmanuel was the best! Great service. Looking forward to breakfast and utilizing the shuttle service before departing. I don’t expect any less quality."

"Wasn't the fanciest place I've ever been, but it's proximity to the medical campus is unmatched. Made it possible for a long, quiet weekend with my wife. I'd absolutely stay again. The breakfast was adequate, the roomservice was nice, the staff patient and the rooms clean and comfortable."

"Best hotel experience. All staff was very friendly. Room was clean and beds were very comfortable. Absolutely the best continental breakfast I’ve had a a hotel. Food was fantastic. Great variety. Staff kept everything so clean and stocked up. I’d highly recommend this hotel."

"This place was amazing. Location was great for my stay. Staff was really nice. The breakfast spread is probably the best “free” breakfast I’ve had. The room was slightly more money than I wanted to spend, but in the end, it was so worth it."