Sunterra

"Cons: Stay away from here! There’s a significant cockroach infestation. Picture this: you load your dishes into the dishwasher, and when you go to retrieve them, you find multiple cockroaches crawling around inside. Most disgusting feeling!!! The management closes tickets without resolving the issues, forcing you to visit their office multiple times just to get a single matter addressed. Pets defecate all over the common areas of the building. Pro: Apartments are of decent size."

"Do not live here!!!! It’s an immediate danger to you and your family. Management here does not care about you all. All they care is for the money. In the process of suing them. They had my family and I live under horrible conditions which included mold. I have two young children that got sick because of it. They lie about coming to fix anything. They do a sloppy job on fixing the issue. We paid so much money every month for them not be there as a management team. Their maintenance workers will even talk against them knowing what they do is wrong. I’m saving you a headache and money. I know it may look nice but the pictures are deceiving. The moving in specials are so good because they can no longer lure people in . Everyone I have met and lived at this place , they hate it and can not wait until Their lease ends."

"Ever since we’ve been under new management the property has definitely turned around. Maintenance is much better and the property is much cleaner. If you need anything talk to Jasmine she’s very helpful and eager to solve any problems or questions you may have."

"Cockroaches, Lies… a Lemon Worst place I’ve ever lived and somehow it’s the most expensive by far! I know people don’t like reading long, drawn out statements so here are bullet points of how awful my experience has been at Sunterra. 1. Lied to about the units having Central Air. They told me they did over the phone, I arrive and they don’t nor did they do anything to make this massive lie better. 2. COCKROACHES! Non stop dinosaur size cockroaches. It’s disgusting! 3. Absolutely no guest parking 4. The unit looked like but was horrible built and they didn’t update everything like they said they did. - Dishwasher didn’t work, kitchen drawers fell apart, the freezer door doesn’t remain shut, the master bathroom shower doesn’t drain properly. 5. NO HEAT!!! I have two girls under 4 and even after informing management multiple times, it took them until late January to get us heat. 6. The most insane utility bills ever! Make sure to add $450-650 to your rent. It’s criminal. 7. Multiple packages stolen from our front door 8. The front gate has not worked and they don’t event try to fix it 9. They sent me the incorrect move out bill and after repeated attempts to get it corrected they just ignored me and sent the bill to collections"

"0 Stars. Unprofessional, unresponsive management. You will not receive amenities that you pay for. Management does not care about safety or wellbeing of residents. - When moving out I was charged $275 for cleaning fees. I provided them with photos and videos of the state that the apartment was left in (much cleaner than when we moved in). The manager then said “I understand you have cleaned the unit, but it is standard for use to charge a cleaning charge to get it cleaned by a cleaner and a carpet clean for the unit to be ready.” She later went on to confirm that ALL apartments were charged a cleaning fee regardless of the state that they were left in. This mandatory fee is not stated anywhere on the lease. When I informed her that legally (to my knowledge) I was not responsible to pay for normal wear and tear on the apartment, and a mandatory cleaning must be stated in the lease, she said that she would work with IT to get this removed. After FOUR months and hours and hours of work trying to get a response and action to resolve the issue from the property, the fees were finally removed from my account. This should have been resolved immediately and should not take this much work from a tenant to complete. - Upon moving into my apartment, BOTH showers did not work. After calling the property and requesting maintenance the first shower was fixed within a few days, and the second shower was not fixed for over a month. This again took an excess of time and energy on my end to be resolved. - The gate to drive onto the property was broken and left open 90% of the 11 months that I lived here. One of our cars was broken into and homeless people wandered around the property. There was still no assistance from property management, despite the gate being left open all night and never fixed. The management stated that “As for the gate and fireplace, I apologize for the delay. We are having some issues with the vendors.” - Young children were running around the property unattended at all times, swimming in the pool, playing in the parking lot, and at the gym. Not only is this loud and disruptive, but it is also a huge liability and safety concern. - Maintenance issues were not resolved for months, if ever, and were closed out before being completed. The water filter in the gym needed to be replaced, and two machines were broken for months, and again despite my many attempts to request maintenance, were never fixed. Another amenity that I was paying for and could not use. - Police were constantly at the property for domestic disputes and I would hear screaming and fighting often at night. I informed property management and nothing was done. - I was concerned there was a leak in my ceiling and mold growing and it took multiple calls and maintenance requests to get them to look into it two months later. Your health and safety is not a priority to this property management team. - I was told in July the community fireplace would be functional by the time I moved in, August, however a year later when moving out, it still did not work. Again I contacted the property repeatedly to try to get this fixed, as this was an amenity I was paying for and told I would be able to use when signing my lease agreement. - Good luck getting a response from the property management ever. When calling you are forwarded to a call center and will rarely be called back. If you are lucky enough to get a call or email back it is always extremely unprofessional. Even the announcements sent out to the complex had terrible grammar and spelling. Very unprofessional."