The Crossings at Redlands

"Update: was able to schedule an upcoming meeting with management to discuss my concerns. It shouldn’t take jumping through hoops to bring my concerns forward. The complex is nice and the maintenance staff are on top of any concerns. That’s the positives of living here. Absolutely awful leasing office staff. Ebony and Skyla have the most entitled, disdainful, and downright rude attitude I have seen in the customer service industry. Karina helped us move in and was a delight. That, apart from the look of the apartments and the maintenance staff has been the only positive experiences from our entire time renting here. We have had our catalytic converter stolen from our vehicle while it was parked on the property. The property prides itself on having these “luxuries” such as a courtesy patrol. When I called to report the theft, Skyla and Ebony were entirely unsympathetic and said crime doesn’t have a zip code. They also stated that they don’t want to portray that these things happen as they are a luxury complex. When I informed them the courtesy patrol has been failing to patrol, Ebony informed me that they are not responsible for keeping the property safe or the residents safe. I want to ensure that if you are concerned with safety, please do not think that there is a guard patrolling. I’m currently awaiting a response from Maritza, who is supposed to be the leasing office manager. I’m entirely disheartened and offended that the staff wants to act uppity. Ebony informed me that crime can happen anywhere, which is true. But do not call yourself a safe, luxury complex if the night patrol you offer as an amenity on your own brochure won’t even patrol and acknowledge that your luxury residence is not safe."

"I lived at The Crossing at Redlands for 14 months and ABSOLUTELY loved my experience living here! The amenities are incredible! The entire complex is always impeccably clean and feels very safe & secure with a guard continuously monitoring. There are TWO pools, one for lap swimming and one for lounging which makes you feel like you are at a resort. There are also two hot tubs in the beautiful common areas! The gym also has a great array of equipment, including TRX equipment and a workout studio for classes. My apartment was extremely clean upon move-in, and very modern and well designed! The staff are incredibly nice and helpful! And I loved having Goodwin's Market so conveniently located near the main office! Made my life so much easier for quick grabs or meal needs. I know I sound like I work for the apartment, but I do not! I just really think highly of this complex and would highly recommend to anyone!"

"I recently moved into the Crossings at Redlands. The entire process was exceptional! My Lease Officer was Karina. What a gem! She made the process very easy. She is professional, friendly, pleasant, knowledgeable, patient, available, and caring. She answered all my questions and assisted me in whatever needs I had. Great front end contact person. I love the apartment and the facilities. Very clean, well kept, and modern. The amenities are great! I am so glad I chose The Crossings!!!!!"

"People are complaining about parking on here, and it’s the same with a lot of other apartments. I NEVER had issues with parking or my visitors. Visitor parking in the parking structure and by the gate. You just need to follow the rules and if you need a second designated spot you need to pay for it. It’s the same at a lot of other places. The apartments here are very nice, amenities are really nice but the biggest thing is how the maintenance team is always on it. Any work orders get completed fast and the team is so professional and nice. The team the cleans up outside the apartments do an amazing job. Everything is always so clean. I have even had my front door cleaned by them a couple of times. They are unmatched. The office team are always helpful and nice. Goodwins has changed to get some none organic groceries if you need something in a pinch. Management does so maybe different events throughout the week. Movie week, farmers markets etc. For sure nicest apartments in the area, with Circa 20/20 a close second. Nothing else in the area comes close."

"I have 0 complaints. The process to apply was super easy. And the management is there to answer any questions you have. Karina was our leasing agent who is very personable. I work in the customer service industry and understand the importance of making a service process human and not robotic. She does a beyond 5 star review job of that. And I appreciate her taking the time to help me with any question I had prior to moving in and after move in. I don’t plan on moving anytime soon. And I truly look forward to living here. Thank you again Karina for your help with everything!"