The Trails at San Dimas

"I have been living here for about six months and decided it was enough time to give a thoughtful review. I initially got off to a sour start due to one of the employees, Arianna. She is exceedingly moody and unprofessional. However, I gave the apartments 4 stars because I enjoy the fact that the apartment is very private and up on the hill, yet close to many shopping centers which makes it convenient when running errands. In regard to the apartments, they have an updated kitchen making it more modern than other apartments for the price. The bedrooms have a decent amount of space. I like that there is patio and storage space. The outside landscape is peaceful, and the pool area is maintained and nice for gatherings. Neighbors are courteous and friendly and not nosey, so it’s nice for people who enjoy their privacy. I have no trouble receiving packages from Amazon, UPS, or FedEx. Parking is great because there is plenty of space. All the maintenance staff are very helpful and easy to work with. However, it is hard to contact them over the phone because they keep busy, but I appreciate that if you see them in person or contact the office, they are there promptly. The only negativity experienced on this property was interacting with Arianna. Which is a shame because she was very sweet and helpful when filling out the application. However, once the application was approved, she was an entirely different person. Long story short, Arianna made the move in process very stressful and exhausting. I experienced intense anxiety in the beginning because of how moody she was. It got to the point where I did not even want to move in, but I was on a time crutch for my new job and this apartment was approved quick. So, I asked to speak to the manager because it was so difficult. Interesting enough, after I had complained one of our vehicles got “accidentally” towed because it was confused with another car. It was a very devious move. Thankfully, when I met the manager, Wendy, she was completely different and beyond helpful. Word of advice, great apartment if you’re looking for an affordable and semi-modern place. However, if you want a positive outcome ask for the manager, Wendy, for a competent, reliable, and respectful experience. She is truly the only reason why I was able to forgive the despondency I had to endure from Arianna."

"Maintenance staff have on several occasions helped themselves & unlocked my front door & come right in, even though there was no request placed & no known issue. He came in once while I was in the shower & I opened the bathroom door & saw him. When I screamed at him & said I was calling the cops he seemed to get some enjoyment out of it. They also claim this is legally acceptable, when you call the office. I've had to put up security cameras. Would not recommend living here. I've also had packages stolen by a next door neighbor."

"Honestly, property is OK. Very old but they brush a new coat a paint to keep up with inside area. The only plus is the location… Their front desk is awful. Not only are they hiking up the rent but all these “facilities” they promote on their page are off limits to their tenants, despite Covid. They make it incredibly hard to book facilities. At times there’s people screaming down the street at odds hours of the day. A couple of weeks ago we had 4 cop cars enter because someone was screaming blood murder… they didn’t find the individual. If you try to ever call property management - GOOD LUCK getting through. I honestly believe they either have no one by the phone or they get paid to sit and look pretty. Customer service (0 starts)"

"Did a one year lease on two different apartments here, one for my mother and one for myself and had a great experience living here. Staff for one, we're super nice and friendly, but Mrs. Lacender was specially helpful to us and our needs within. She always did her best with our inquiries, never once said she couldn't do anything. I definitely recommend this place, the community pool and barbecue areas on both sides of the complex were awesome, always clean not to mention the laundry areas, always safe to leave your clothes there and come back when it was time. Great full to have been a part of this community for this short period of time, but we had to move onto different things."