Sturbridge Village Apartments

"Horrible experience trying to even tour the premises. When we got there, we were told the apartment we booked a tour for, a 2 bedroom 1 bath was not even available to tour, even though we were able to book a tour for one and the website said it was available for move in 1 month later. They also are still requiring masks, but don't even have spare disposables to give out to you if you forget yours like every other business who still enforces them does. This may have been understandable when the pandemic was still ongoing but the mask mandates were lifted months ago. Reading reviews, It seems unlike other apartments, they clearly don't care about their existing tenants. So it's no surprise they don't care about future tenants either. Don't waste your time here. F-."

"Extremely rude staff. Specially that manager Thomas. I tried to lease a house and the experience was a nightmare. He screamed shouted and made a scene. They say application fee only valid for 24 hours and not 72 hrs only because his manager dont want work on Saturday. Can there be a better reason. Thankfully I did not lease here."

"The place and the management looks nice and it actually is. We rented the club hosue and we supposed to pick up the key in certain which we missed to do so. So, the management didn’t give us the keys. But next a manager named Thomas came and gave the us keys cause he felt bad."

"Management is horrible! They are rude and do not know how to communicate! They could care less about your security. Vanessa is the main manager and she won’t help you with anything! She also acts somewhat racist towards people who can’t speak English! I witnessed how she refused to help a couple that wanted information on the apartments who did not speak English!! She basically kick them out of the office ! So rude!"

"Stayed in the E building for roughly a year. Awesome neighbors, unfortunately that's it. My roommate's car was towed from his own spot. On site management is difficult at best, corporate is even worse. My apt had a roof leak (they fixed the leak fast but not the brown water spot) and there were frequent water outages to repair old pipes, usually once or twice a month I was without water for a whole day.. pretty much every single month. There is a problem with cars being broken into, since there is no gate in the front people who don't live in the complex roam through dumpster diving and breaking into unlocked cars. You would think that would warrant a night guard but apparently not. The security just stops by every once in a while during the night and is mainly there to tow cars. Also parking is horrible, guests may have to park 3 or more blocks away. And they always raise rent despite these issues, so glad I left."