Gateway Apartment Homes 299 North State College Boulevard, Orange, CA 92868

"The Gateway Apartments: Overall, it's a decent place to live, offering a good balance between affordability and amenities often found in luxury apartments. The Good: Modern Apartments: My unit has hardwood floors, & stainless steel appliances. Amenities: The pool and fitness center are great for unwinding after work. There's also plenty of fireplaces to host guests or just enjoy the nights. Maintenance: Whenever I've had a minor issue (like a leaky faucet), the maintenance team has been responsive and fixed things quickly. Shoutout to Jordy from the maintenance team -- Jordy is amazing and very attentive. Shoutout to Juanita: This is where Gateway truly shines. Juanita, from the resident services team, has been absolutely fantastic. She's always friendly and helpful, going above and beyond to answer any questions I have, from package delivery concerns to recommending local restaurants. She even helped me a few concerns with the building I am in with exceptional patience and professionalism. From Day 1 she's made living here so worth it! The Not-So-Good (These are minor but worth mentioning) - You can't control others -- sometimes other residents do not clean up after themselves properly. But that is not the company's fault... - Limited Guest Parking: Very few and hard to snag! Overall: This apartment complex is a good option for someone looking for a comfortable and stylish place to live with some nice amenities. The price point is fair, and the service, particularly from Juanita, makes it a pleasant living experience."

"I regret to inform you that the customer service provided by Ashley Tejeda, Daniel Silva, and Melisa Huerta at the Irvine Company location in Anaheim (Gateway Apartments) was incredibly disappointing. Their evident lack of empathy and unprofessional behavior forced me to break my lease after just 5 weeks of residency. I strongly advise against interacting with these individuals in any capacity. For those seeking a more positive experience, I highly recommend considering The George Apartments across the street, where the staff is exceptional, attentive, and genuinely prioritize the well-being of their residents."

"Maintenance is great. Other tenants have a 75% chance of being a non functioning member of society. The utilities are a rip, waters split between the entire building. I've seen family's of 5-6 crammed into a 1 bedroom, no idea how the math works for those of us barely home with 1-2 people home. You also pay for a trash chute and some degenerates pack it up or just leave their crap in front of the chute or in the parking garage. Parkings a disaster for guest, and be weary driving in the garage, tons of inexperienced drivers flooring over speed bumps cutting sharp corners without looking and ignoring signs. Management is a hit or miss. When I first moved in I was nothing but a happy camper, mid way to the end I had about nothing but terribly rude encounters. Amenities are nice, never had an issue when I wanted to use them, the gym was a little too small for me personally but others may like it. Be careful when you move out, I was charged for a "pro rated" carpet and paint replacement . All in which was more than my deposit. The company claimed for pet urine, which is highly impossible for a retired military working and current service dog. The carpet did have stains from me for 15% of the carpet so I did initially expect a living room replacement bill, but $900 sounds likely to be more than 200 sq ft. To include on the issue of the carpet the apartments washing machine had leaked so they were at fault for the hallway to kitchen but since they don't break down cost, I most likely foot that bill. Even more shady when I moved out I did break my lease, but I selected rent responsible meaning it's my duty to replace myself and would be billed month to month until I replaced myself with another tenant. I was able to get a apt take over but on my account I still have a charge for 3 months extra rent, I have contacted the company over 30 times in 3 months and have been given the same false reassurance. We'll pass it to the Irvine company to get that changed. I'm not the only person that has had issues, the tenant that I found to replace me was promised a move in date that we signed on and I put the deposit payment for the apartment. Somehow they no longer had that date available so they pushed him 2 days later, and that money for the deposit was now missing and in my lease account, when it was signed into his. For me this was very stressful as it had taken me a lot of time to find someone to takeover my APT, and I nearly lost the gentleman who was looking to takeover my apartment. Irvine Company is quick to hold renters accountable, but not the countless errors they continue to make. To finish my last horror story, I invited a friend who was handicap and parked in a handicap space with his placard on the dashboard. The vehicle was towed and we had to pay $800 to get the vehicle back, the Irvine company did not want to right their wrong. Even the tow yard understood it and said that if Gatway called them they would send us our money back. But Gateway couldn’t even do that. So now my friend, a Afghanistan vet who lost his limbs is out $800 because this business has no accountability. After living in the apartment for less than 6 months I have nothing but horrible events and now attorney fees to look into this matter."

"I am so very pleased with the prompt services I always receive from Dennis the maintenance guy. It’s great when you can put a work order in the same day and get assisted right away. I don’t have to worry about things not being done correctly because he is thorough and gets things working properly ever time. He is super friendly and efficient. #1 technician."

"The tour will make you move in. The maintenance of the property will make you stay. Greatly appreciate the service and level of professionalism demonstrated by Dennis. I've had a list of items that needed to be addressed and it's been hit and miss to try to get everything addressed. I was away from the home when my request was being addressed but I left my dog out. Instead of just cancelling the appointment, Dennis called to see if I was near and would be able to secure my pet so he could complete the request. I am SO very grateful for that. A mistake on my part but I wasn't forced to wait again for an open technician. He listened to me elaborate on what my issues were and took the time to review each item and left me with a few great tips so that I can better manage my appliances. Dennis is an absolute asset to the Gateway team. Professional, friendly, knowledgeable and helpful. I am thankful for his service today."