West 27th Apartments

"If you rent an apartment in this building, be sure to set aside money for legal work. Here's why: My son and his college roommates lived at West 27th for a year, from August 2019 to July 2020. It was a pretty standard place for college kids: loud, with bags of garbage left in the hallways for days, and building management taking a very laissez faire attitude toward everything. Until they didn't. Upon move-out, an office representative alleged that there was $250 worth of repairs and clean-up needed. This included charges for BURNED OUT LIGHTBULBS, which is absurd. I told the representative that I'd eagerly dispute these outrageous claims in the LA County courts. The rep seemed to understand that I wasn't bluffing when I said I'd spend $2000 to fight $250 in charges because it was a matter of principle. We never heard another word about the charges--not via email, call, text, letter--until Greystar, West 27th's owner, handed the case to a collection agency in November 2023. Again, this is roughly 3.5 years after the move-out, and six months before the statute of limitations would have rendered the case moot under California law. After weeks of conversation and negotiation, we settled the charges for 50 cents on the dollar, although I was still tempted to litigate the matter, just to make a point. So here's the lesson: Do not rent a unit in this building. You will end up regretting it if you do, maybe even years later."

"Absolute joke of an apartment complex. They failed to give me my $400 security deposit. Months later and I’m still trying to get my money back. Do not sign with this joke of a company. Good luck getting into contact with anybody working for Greystar."

"Good amenities such as they gym. Good atmosphere as well but the pool area was ruined by construction (which we were not notified of or compensated for). The worst part are the sneaky charges which are pretty much constant and range from 50 cents to 30$."

"I would rate this a 0/5 stars if I could!!!! these people are ripping college students off… some people don’t have parents who pay for everything and may even work minimum wage jobs on top of school to get by. no other off campus apartments require an application fee of $50 and parking fee of $200, which is a lot more than the ones closer to school. they took my security deposit of $400 and ended up giving out the room to another tenant. I had to call them to get my deposit back or they would’ve kept it. And it’ll take a whole month to get my refund back. and don’t expect to get your application fee back even if there’s no room available. money is already a stressful situation to a lot of college kids and you guys are truly the worst. I wonder who else you guys a ripping off."

"Our daughter lived here for a year and while the property is fine, the billing and account management issues were non-stop. They rarely got the amounts right and have an antiquated system for allocating charges to each renter in a unit. At times the staff was super helpful and then incommunicado at others - typically when you are trying to reverse erroneous charges or allocations among roommates."