CVS Pharmacy

"I appreciate CVS' effort to keep customers and gain new ones, against a fierce competition like Amazon Pharmacy. I prefer the personal experience of visiting a store because I can make other necessary purchases, and I have a chance to speak to a pharmacist should that be necessary. I order to switch from Amazon back to CVS I need though to gain more confidence in the reliability of the process of refilling a prescription. In that respect you have to improve your communication with your customers. For example, as soon as a physician has filled out a prescription and sent it to CVS you need to send a text, voice or email message saying that you received it and that you are working on it. They way it works for me know is that I have to call CVS and ask if the refill order has reached you. You should also consider to automate as much as you can of this process. For example, the physician's staff should give patients a control number that I can submit via the app to get automatic updates. Ideally, a patient should not leave the office of a physician before they have received a confirmation that the refill order has reached CVS and is being processed. What happens afterwards is a bit better organized but should get improvements, too. Once the refill order has been processed, I receive a text that confirms that I can pick it up. Given that in the past I received such messages when instead the order was not yet ready for pick up, I now call every time to get a confirmation. This is tedious and unnecessarily complicated. Again, you should give customers a control number that they can fill in -very much like the tracking numbers you get from USPS, UPS and FedEx- that confirms that your medication is ready.\nOn the positive side, I appreciate that you offer benefits like free COVID tests for customers who come in person to pick up their medication. You should add other benefits to this, like deals that are available only for those who pick up their medication in person. Besides, when I picked up the free COVID tests, at first the lady at the counter did not know what I was asking for, as the tests were on the shelf for pre ordered and ready for pick up goods. Also here ther is some improvement possible, for example, as you pick up your medication, you should get a voucher that you can show at check out to get your free stuff."

"CVS Marina del Rey 24 hour pharmacy is a professionally managed operation. Helpful, polite and humane staff. Best local CVS I have been to. Thank you!"

"Some of your pharmacist, 1 in particular needs to know how to speak to ppl like he's working customer service without having the rest if the team tell me , " I'll talk to him" an he get rude with them, I don't want to take these meds killing my body off either but I have to . I have to change pharmacys due to his attitude,,gas is not cheap but i need my meds, I have 14 medications and his attitude is not helping when I have 4 specialty drs I already deal with"

"I've had good service and some long waits here. On the plus side, the store is large, and it is staffed 24 hours. In person is always better than over the phone. When it is busy you can see the stress in the employees faces, but i choose this store first as the staff is constantly committed to helping me. Sometimes, when I can't get the Rx on time, I realize the whole pharmacy business is very tough. Overall this team works hard to get it right."

"Very large and bright interior. Pharmacy staff is helpful and friendly. Gets very busy in the evenings, go early to avoid waiting for your prescription. Parking is easy."