Loma Linda Health Center Onc/hem

"My wife went to the OB/GYN group at Loma Linda Health for a pregnancy. They asked for insurance information to calculate cost, which we provided. After running the insurance, they calculated an expected amount and insisted on payments. As it was near the end of the year, I informed them that my insurance would be changing and the amount I would be responsible for would be greatly reduced next year. They said no problem, they would update the contact after I knew what the new terms were and would recalculate payments or refund money any paid over the new contract. I notified them in November and December that my plan had changed and they said they couldn’t do anything until after the first of the year. They then insisted on collecting another $630 from my wife in Mid Jan and we paid upon reassurance that if we over paid it would be refunded. The contract was finally re-calculated and signed in Feb after they had tried to collect $630 twice in Feb (which we refused). The new contract showed that we had already paid more than double the expected amount. We asked for a refund and were told that it was there policy to not provide refunds until after pregnancy, delivery, post pregnancy care and insurance had paid their part (about 8 months after the delivery). When I asked for a copy of the policy, we were told we should have known the policy because we have had a child there before. We escalated our issue to Loma Linda patient relations and were told that it was the policy of the OB/GYN group to not refund over payments until sometime after they decided they were done with it and the Patient relationship group could not force them to change their policy. When I asked for a copy of the policy, we found out about a week later that there was no “written Policy” but that was the way they did it. I have a written contract signed by both parties that shows I have met our projected financial obligations and that Loma Linda Health has over collected. Loma Linda Health is refusing to refund money that they know is not theirs in spite of a contract which they signed. Loma Linda OB/GYN finance and Office is poorly ran and they do not have important policies written that can be used to inform patients and ensure that they are being fairly treated."