Zoe's Cruises & Tours LLC Sacramento, CA 95819

"Zoe's is wonderful for booking your cruises! They have escorted cruises and they really take care of their clients if they have any questions or problems. Free gifts everyday and a party!"

"Zoe was very responsive and gave us a few nice perks or gifts on a previous Mexican Riviera cruise. The customer service was excellent for this cruise. However, with the recent Hawaiian cruise we booked with her, she claims she got the lowest fare for us. She did get the lowest fare but not the best deal since I found the promotion with the same fare with an additional $50 onboard credit per person on the Princess website that she was not able to access it on her system. Proof of the promotion which was offered for at least two weeks after our booking was also sent to her. If we rebook directly with Princess, we would have gotten the same fare but with the additional $50 on-board credit. Unfortunately, we booked within the final payment period, and she immediately called for full payment and got our credit card information to lock us in so that we were not able to cancel to rebook directly with Princess. When I started inquiring about the $50 on-board credit, we felt that we were being ignored and had to follow-up to get responses especially when I had more than one question on my emails. I also had to follow-up with her to get the cabin upgrade from Princess. Also, we did not get any perks this time, not even a birthday wish, a simple acknowledgment or any special occasion gift as advertised to celebrate a birthday on our cruise. There doesn't seem to be any benefits with booking with this travel agent anymore if all they do is book what you found on the Internet and collect your money to get their commissions. She does not provide any special services like final payment email reminders, shareholders' on-board credit processing even though confirmations are always sent to the travel agents or any helpful travel advice. We were very disappointed with the service we receive this time since we did not receive the same high level of service that we did on our previous Mexican Riviera cruise. This type of service does not deserve any stars."

"Booking with zoes is amazing not only will she match anybody else's price but she also charter a bus that would get you to the ship in San Francisco for free so the minute you board the bus your vacation begins"

"The ladies who planned our time while onboard and activies off ship did an outstanding job. We were honored to be a part of the eagle release in Sitka...everyday they treat you to a small gift, and answer any questions you may have, also plan a special get together for Zoe's guests only..the pick up and ride bus service was outstanding, not having to worry about parking, or unloading your luggage at Port. Would go with this travel agency any chance we get. Not to forget, helping us in celebration of our anniversary.."

"Linda Thomas is an excellent cruise specialist working at Zoe’s Cruises. Communication is great and our cruises arranged through Zoe’s are the best! Thank you, it’s a pleasure doing business with this company."