Providence Medical Group Urgent Care - Napa

"In response to the lady calling Chelsea rude, you’re not telling the whole story. She nicely told you they were not taking any more patients several times and she offered you an appointment for the next day. Then YOU started yelling, in front of us other people in the waiting room and in front of your daughter. She gave you a business card, and on your way out you yelled at her that she was a “stupid a$$ who’re” so please, tell the whole story or don’t tell it at all."

"Chelsea was so rude! She has a terrible attitude she is very confrontational! not a good look for her to be the first thing a member has to deal with when not feeling well! Chelsea is a terrible choice for an employee at your organization she needs to be FIRED!"

"This was my first experience with an urgent care, and I was so impressed! Previously being a Kaiser patient, it was either a visit with my PCP or an ER visit and no in between. I had an ear infection right before my scheduled work trip, needing me to be on a plane by the end of the week. Every person I interacted from front desk, to the MA, to PA Jennifer Trost, I felt welcomed, heard and cared for. I was recommended to come back a few days later just to confirm that the infection had improved/hadn't affected my ear drum before my flight, and had a second wonderful experience. I was lucky enough to have PA Trost again, and am so grateful for her kind and empathetic nature. You can tell she truly cares for her patients! I would have no hesitations to come back again, and to recommend others to this clinic. Thank you to all the members of my care team I interacted with - I appreciate you!"

"Came in and NP JENNIFER TROST so rude, she had a white lab coat on the was wrinkled and stained, she looked like she had been sleeping in the clothing she was wearing, I explained my issue and the labs that I had done, she kept over talking me telling me “THATS NOT WHAT I ASKED YOU, you can leave now”. worst service ever"

"Ridiculous how they are only by appointment only. No one was in the waiting room and somehow we were still unable to be seen. Should be called a clinic or doctors office if its appointment based."