Western Dental & Orthodontics

"I made an appointment for a cleaning but first you have to x-ray then make another appointment. The dentist was 40 minutes late. They are understaffed so there is only 1 dentist. 4 people were waiting after us. The xray tech and office staff were very nice and helpful."

"I’m here to tell you to not come to this place this is the worst place in the world it’s like stepping into hell. All appointments you make get canceled and all you are doing is paying for something that is not ever finished. My teeth still hurt they make all these appointments and never help you out right. I have 2 messed up teeth I went in there for 2 crowns and the filling for one of my crowns fell out and the other one is still filled but after waiting for 2 hours not just in the waiting area because you wait in the room for up to 1 hour without seen the dentist at all they tell me my crowns are not there I missed half’s day of work for them not to even check my teeth not the first time I’ve had to miss work because of them but when I’m in there he doesn’t even check my teeth at all it’s horrible work what he does, I’m sure they can hire someone better, the worst thing is that the dentist is very specific on the people that he takes in right away and I hate to say this but I am Mexican and every time I go in there he always lets me wait till I’m the last one there when I already have appointments set up with him. Please listen and read don’t come here. It’s just a waist of your time and money there is better places in Napa to go to."

"I went to the office at 1260 Trancas St and the dentist was one hour and fifteen minutes late to my appointment. I only went in for a routine cleaning and they tried to sell me a “gum treatment plan,” which was sounding very much like a scam, because they seemed to only want to complete my routine teeth cleaning only if I wanted to get the gum treatment plan with it, which they told me, after insurance, would cost over one thousand dollars. When I declined, the dental hygienist repeatedly tried to sell me the more than affordable treatment. I am a 23 year old student, even with a payment plan, I cannot afford to pay $1,000+ for a gum treatment. Then, the dental hygienist proceeded to try and sell me the plan, commenting on the seemingly “pricey” material goods I had on me (e.g., my iPhone, my purse, etc.), and that my money would be better spent on the gum treatment plan. Overall, the unprofessional staff needs to be addressed, my time was not respected— an hour and a half of my day (2 1/2 hours if you include my 30-minute commute there and back) was wasted. I really felt as though since they felt they couldn’t take advantage of me financially, they didn’t want to treat me, so I left the office untreated."

"Everybody I’ve met hasn’t had a good experience with Western Dental. Their service is horrible, their practice is horrible and their products are horrible. My braces broke and I had to make an appointment to get them fixed. It took months to make an appointment and then the pandemic hit, My braces essentially stopped being functional due to no adjustment, No repairs or maintenance. Once quarantine lifted it took me months to get ahold of them before them saying they would not accept me nor give me a refund. I ended up going to a separate dentist to have them removed costing me double the price and all of their responses being copied and pasted doesn’t help. My teeth now have permanent damage. I’m not impressed with this company. No one ever reads reviews from these types of companies but if you do PICK SOMEWHERE ELSE."