The Grand Idyllwild Lodge

"Horrible. The worst experience I can remember with a hotel. I do not recommend booking here. Customer service is so bad we got our money back and went elsewhere. Horrible. Unbelievably bad. The only thing they did that was somewhat hospitable was give us a refund. But that was through sneering teeth. I'm still reeling from the way I was treated... awful. Thank God we visit Idyllwild often and knew just where to go. We ended up enjoying the town and had a great get away in spite of The Grand Idyllwild Lodge."

"stepping into the lobby of the lodge was like entering a scene from a christmas movie, it was decorated so nicely. the lodge became our cozy home base, with board games by the fire and leisurely dips in the hot tub. the staff was friendly and helpful, recommending several hikes and sharing stories of local lore regarding tahquitz. an unforgettable experience."

"We Don't ever recommend staying here. Room was large but not functional. Lighting in bathroom horrendous. Bathroom fixtures not working. Elevator broken. No weekend breakfast choices. So many rules & restrictions for no reason and a put off. Couldnt check in an Hour early in midweek without forking over an additional $50. They were not booked out. Rooms ARE NOT soundproof as advertised. Quiet time not observed. Expensive let down and a motel 6 is much more friendly to guests. "Grand" it is NOT."

"Made and paid in full a reservation for 2BR/2ba Villa a month ago. Several confirmation calls from different staff members regarding size of our party. DAY OF check-in got a call that they would not accommodate our party and would not offer a refund, claiming it was our breach of terms. Horrible experience."

"The Grand Idyllwild has to be one of the best B&B style resorts in town. The bed was too soft for me, but the bedding had the feel of luxury. The bath robes are a nice touch. The dual head shower in our room is cool. Breakfast options are fairly limited, you get what they are serving that day. The patio views are great, and we spent several hours sitting outside like we were at a private cabin in the woods. The library has some very interesting books, we spent time there relaxing as well. They even offer board games to borrow if you wish. All in all, some very beautiful touches make this a nice romantic getaway."