Malibu Country Inn

"Tiny, squeaky, outdated room with no proper heating. One ceiling mounted heater/ac unit which took about 6 hours to properly heat the room. Wife was freezing the entire time. Besides the floors being squeaky they also curled up in some areas due to moisture maybe being trapped in the room. The shower/bathroom was so badly designed that after every shower the water would drip down from the walls and mirror and the entire floor would be wet and slippery, and on top of that no floor mats, nor hangers for face towels. The only hanger they had was one on the door itself which was covered with other people’s hair. Mold in the corners everywhere. Didn’t even want to hang my towel on a hook that’s how gross I found this place. The pool was so disgusting and dirty too. The palm trees dropping little pellets everywhere made it another hazard. We all got woken up Thursday morning by their Gardner mowing grass for 45 min outside our room, and Friday morning by the smell of Terpentin from the painters doing work on the property. Now if this wasn’t enough already, after bringing up all our concerns to the staffs attention. We were just told to wait for the manager. Instead of just sending someone to check the heater, clean the room, possibly switch rooms (which wouldn’t have made a difference), give us a floor mat, they just said, we can’t let you cancel early. The next morning we finally get to meet the manager. He just took out a piece of paper and started explaining how Expedia takes 23% of this booking, y yada yada yada, but interestly enough drove a matted out TeslaX which I personally know as a Tesla owner is an additional $5000 feature. But he wouldn’t release the room, even though we clearly stated we would be checking out on time. I’m not a fussy person in the slightest. I’ve been to youth hostels cleaner than this place, and for the price of $285 a night I can assure everyone there are really nice luxury boutique hotels up the street in Santa Monica. Leave this place to the rich Malibu guys who take their mistresses and flusies out here to have a naughty night."

"The impeccable service and hospitality made our retreat most enjoyable. Our nice cozy room was very clean comfortable and felt like home. We were very impressed by the staff."

"The hotel has a lot of potential but it was a miss for me. Management was pleasant and accommodating but my suite and parts of the exterior were in a state of disrepair. Think some are better than others if ur lucky to get one that has been redone- like the ocean view room next to me looked amazing. My jr. suite had a very outdated bed with dust on the top. One window was stuck in the open position and 2 windows had locks that were broken. The window screens were old with holes in them big enough for a snake to come through. Guess I was lucky all I saw was a spider in the room! Also the fan and one set (out of 2 lights) in the bathroom didn't work. There was a extra blanket that was discolored with half inch hole in it. There is a deck by the pool that's warped and moved under my feet. There should really be caution tape so no one walks on that. Also a arm rail, that takes u up to a rooftop deck, wasn't completely secure to the wall. That should have caution tape too. Not safe for kids running around. Overall the disrepair is something I've never seen at another hotel and I wasn't expecting in Malibu of all places."

"I Love the location. You can see the beach and open ocean from your rooms. Friendly staff and very helpful. Rooms were clean and spacious. A little outdated, but I think that’s the older beach style they’re going for. A few critters can come and go but you’re at the beach where water is life. Overall it’s beautiful. Would love to see some food options that’s available, especially at night. The heated pool is really nice, and the rooms with the patio have a dope view when you just wanna hear the ocean and feel the breeze. I’ve been multiple times for a reason."

"Staff is weird, not friendly it's like they don't want you to stay there. Guy at front desk was rude. Room was filthy dirty. Floors were so dirty my feet were black from walking around the room without shoes. This is not a hotel I would recommend staying at. Strange vibe overall and you will not feel welcomed when you arrive. The staff act like they are doing you a favor when you ask for something."