Best Western Plus Thousand Oaks Inn

"I was very pleased with my stay at this location. Great room, delicious breakfast buffet, friendly and helpful staff. I felt safe and that my truck and trailer were secure at night. Great location, very central to anywhere in the area, L.A., beaches, etc. I went on a trail ride that was advertised on the Best Western web site on their activities page. It was, overall, an excellent experience."

"We came here with a group of forty people. They gave us our room keys and literally none of them worked. We had to wait about half an hour as one by one our keys were reprogrammed to work on our assigned doors. When we finally got into our room, we went to close the curtains, and go to bed, and the curtain rod broke off. It wasn’t anything other than normal trying to close the curtains. Then when we went to go to the bathroom, the toilet was crooked. The entire thing was awkwardly angled several degrees to the left. The blankets and pillows were covered in hair and stains. We were left a note that had an extension we could call if we wanted to contact the cleaning service. It went to voicemail. So I walked to the front desk. The guy said, “alright, I’ll give you a flat sheet and a fitted sheet and you can go change them.” So, instead of giving us a new room or sending a cleaning maid, we would have to clean this gross stained hairy sheet. I went back to my room, and when I unfolded both sheets, I had been given two flat sheets. So I went back, and asked for a fitted sheet, which he gave me. So now my wife and I are finally in bed, after waiting over half an hour for a functional key and changing our sheets. We have the gross hairy sheets in a pile in the corner. It was a pretty awful experience all the way through. If you can stay somewhere else I would HIGHLY recommend it."

"What a great spot for anyone on a long road trip. It’s rather secluded, away from the busiest streets, yet it’s right by the freeway. They have a large library room with a huge wall of books, including the classics. One great addition I’ve never seen at a motel — massage chairs! Perfect for anyone needing to decompress after a long haul up the freeway. The breakfast was welcome. They also have live music some evenings."

"Great prices for a well-kept nice hotel highly suggest staying here. I have to work and live out a hotels 22 days a month this Best Western is on my top 10 list for Budget price hotels! You can get to many restaurants and shop locations within a 5 to 10 minute walk. ☆☆☆Note to management: I give a big thank you to a housekeeper named Melissa she does excellent work keeping my room and others perfectly clean, much better than Hilton and Marriott hotels. She would be an ideal person for training any new housekeeping staff you hire. Also a maintenance worker by the name of Francisco he goes above and beyond what normal maintenance workers do it was great seeing somebody cleaning the stairwells and other parts of the hotel that don't normally get cleaned I notice all the little details at hotels I stay at. He obviously takes pride in his job and does excellent work as well. Also your manager Daniel who has helped me out with printing and faxing out work documents at the desk give him a big thank you for me as I already did. **It is people like these that make my day enjoyable seeing a well maintained building, safe parking lot. I'm sure there are many more employees here that do excellent jobs but these are just the people I have encountered the most. If I get deployed to this area again I'll be sure to stay here! My only suggestion would be having a computer and printer available in the morning to those of us here on work assignments."

"Highly suggest staying at this Best Western it has excellent prices safe parking lot and very kind employees. I do hope management can see the excellent work your maintenance and housekeeping does I will be staying here again because of that reason. I bumped into a nice man by the name of Francisco this evening who was doing jobs I've never seen done at other hotels, because of all your maintenance workers like this I know this hotel is well-kept good working condition. It's the small things that catch my eye but it makes a big deal to me and makes me want to return again."