Arden Star Hotel

"Fast, friendly and smart service. Quick check in and brief note on what situated where in the hotel. Neat, clean room had basic amenities like microwave, mini fridge, coffee maker, toiletries. Soft bed."

"Worst experience ever! Would give it a negative rate if we can! Upon arrival, the front desk was empty and the staff was chatting loudly in other room. We booked a room of 4 but got only 3 sets of towel. When taking showers, there weren’t any body wash left. Tried to call the front desk but no one answered. We had to run downstairs several times to get what we need in the room. The breakfast was a joke. We came down around 8:50 am. Most of the food or tray were empty, so as cofee and milk. We asked the female staff to refill the food, she claimed that they were all gone for the day. We asked her again how come the food was running out an hour before the breakfast time ended. She told us that they are CLOSING the business and the place is SHUTTING DOWN in a month! The staff started to refill all the food when they saw more and more guests coming for breakfast around 9:20. We’re not sure if the hotel is shutting down or not but the staff was LYING to their guests is a BIG MISTAKE!"

"As a seasoned traveler, my recent stay at the Arden Star Hotel offered a blend of positives and areas for improvement. Let's start with the positives: The hotel, though showing its age, is undergoing promising renovations. The updated sections boast clean, pleasantly scented rooms with tastefully done interiors – a welcoming sight for any guest. For the early riser or the busy traveler, their breakfast is a highlight, featuring an impressive variety of options ranging from dual egg omelets, savory potatoes, biscuits with gravy, waffles, to the classic lineup of sausages, bacon, pastries, and fruits. However, the aspect that notably detracted from our experience was the customer service. Upon arrival, we encountered difficulties with our room door, which was challenging to open. Given the cold weather and the room's exterior entrance, we requested a room change – a reasonable ask considering the visibly low occupancy. Disappointingly, the front desk, manned by a seemingly inexperienced staff member, was unaccommodating, insisting on no room availability despite obvious evidence to the contrary. In hospitality, customer service is paramount, and unfortunately, the Arden Star Hotel fell short in this critical area. A potentially four-star experience was marred, leaving us with no choice but to rate our stay as a three-star experience. I am optimistic that with improvements in customer handling, future guests will have a more consistently positive experience."

"Nice hotel , so much more than I expected! Remodeled rooms were super nice, Arrived late , area where hotel is located , is super dark. Security guard Ernesto walked us to our room helped us with our bags and assured us that we would be safe and he would be on duty untill morning. Great guy, good stay nice place, will definitely stay again."

"I needed a last minute room for the night so i stayed here. I don't know the area well but, the room was very nice spaceous and clean. Beds were very comfortable . Breakfast in the morning was a very nice extra. Hot food ,not just coffee and pastries. And the price can't be beat."