Big Bear LakeFront Lodge 40360 Lakeview Drive, Big Bear Lake, CA 92315

"Lobby staff was rude at check in. Room was under par. Fan did not work. Light switch did not work. Bed sheet had stains. Just hard to pay 200 bucks for such a dirty room. Location is good. That’s about it."

"I do not recommend this hotel, unfortunately! The location is beautiful they have everything to be a good hotel, but they are not! The property is terribly managed, rats in the room and on the fire place, Dirty towels, the balcony is falling a part, no one cleans the property, the room or the areas outside your room, there is no customer service at all. An old lady in the front desk that cant do much, do not book here even you if are on a budget. Please see the pictures and let you conscience decide for you, is cheap and nasty."

"We stood here the weekend of 1/12/24, brought the grandkids to play in the snow up at big bear snow n play, our room as a 2 bed queen ,was as expected the view we had of the lake from the second floor was amazing and just a few steps to the lake to see the ducks , our room had a heater fireplace made a nice touch , there was a kitchenette area with a sink , fridge and microwave, a continental breakfast was served every morning, the lodge grounds were clean as well as the rooms, I would stay here again. Recommend to anyone reasonably priced and as expected ."

"I held off for a long time to write this review hoping that it didn’t have to be all negative but at this point I have no choice. The hotel allowed me to change my dates and I really appreciated that, but it has been all down hill from there. 11/9/2023 my son and I stayed here for 1 night for a small stay-cations. We were THE ONLY PEOPLE staying at the hotel that night and they still did not give us a lake front room. The rate I paid was more than being advertised for a lake front room that night. The guy at the office said the owner would get mad if he changed us to one. Next they put a $115.00 hold on my credit card that is still pending on my account as of today 12/8/2023 and no one at the property returns my emails, calls, or can tell me why my money has not been released. Today I spoke to the accountant, Laura who told me this is the first she is hearing about it. she was incredibly rude, talked over me the whole call, wouldn’t let me talk, hung up on me 3 times when I asked to please speak with the owner. Something strikes me very wrong with the call today and the fact that she was so quick to get off the phone and would not provide me at least an email or number for the manager/owner. Please believe the amount of negative reviews please people. The beach in front is dirty and unkept, the rooms are old and beds are not comfortable, and the customer service is not good. If you value your money…stay somewhere else! I’ll be reporting them to the BBB next."

"This has become our home away from home when visiting Big Bear. My husband and I have stayed at many different places over the years, and we have decided this is where we will continue to come. We stayed in July, August, and again in October. This lodge is quiet, clean (no smoking), safe, and within walking distance of the village. Our room overlooked the water, so we had great views of the sunrise every morning as we drank our coffee on the balcony. Room was quiet, dark out blinds, comfortable beds. Fridge, microwave, coffee maker. It is a short walk to the beach, where you can sit and enjoy the view or feed the ducks. I did my morning stretches on the dock every day. The staff is very accommodating. Anything you need, they will help you with it. There were a couple of things that needed 'tweaking' and they were on it right away. The only down side is that they have a very limited continental breakfast (coffee, juice and cereal) due to new Co Health rules. Since we stay several days, we bring plenty of items with us, so not a big deal."