Four Points by Sheraton Ontario-Rancho Cucamonga

"I called the day that I needed a room, referred to its website's quoted "rack" rate, senior rate, AAA rate, & lowest rate, and asked if I could use my Marriott Bonvoy member points since I had stockpiled 10 months worth. $170 for the entry level room was the quoted rate, a bit more than the website's rate. For each attempt to bargain the rate, the response was, "I'll have to ask my manager." Turns out there is no manager there, but "no, it's late in the day so we don't discount last minute reservations, and no, you can't use your 'points." I asked what is the purpose of offering points for guests who do frequent Marriott hotels or have an extended stay if not to reward these guests? Next, do tell me why a room at this Sheraton Bonvoy hotel costs [$170-210] per night, but there is there is no complimentary breakfast? For this hotel's a la carte breakfast's choices, I'll pass on it's menu & bad coffee. It is not 2020 when "The Covid" mandatory sequestration policy eliminated the breakfast service. The Hyatt hotel I'd stayed in at the start of my road trip served fruit, oatmeal, cereals, sausage, bacon, yoghurt, & the usual weak coffee with milk & alternatives. The Hampton Inns serve a really good buffet breakfast. The Marriott Garden Hotel I usually stay at when traveling for work has an equally good breakfast selection. I look for a reason to smile wherever I can, and under "humor," I noticed that this hotel's 4th floor's emergency "EXIT" sign was pointed at a wall; not in the opposite direction toward the stairwell & elevators. When I mentioned this to the desk clerk, she nodded and said, "yeah, we get that a lot." Super. Why bother correcting that! Ok, if there is a smoke-filled hallway with fire alarms ringing, will I see where to escape? Don't you wonder about other deferred maintainance? In short, there are choices of where to stay at the end of your business & tourist day. Do yourself a favor, pick one, any one but Sheraton 4 Points and have a nice day! Hello Readers, looking at management's word spin reply to my tell-it-like-it is, review, seems like I got the brush off, right?"

"Good place to stay near Victoria Mall. Rooms are spartan and lack lighting. You will need to pull up the shades on your window for any hope of adequate lighting. Room was clean. Breakfast not included."

"Staff here is very kind and insightful. The room was much larger than I expected and beautifully kept. I wish I had stayed there longer."

"Our room wasn't ready for an hour and a half after check in time. They just kept telling us it would be ready in a few minutes. Kept trying to talk us into a different room. We booked a king bed and they wanted us to settle for two double beds. The bed was so uncomfortable both my husband and I could barely move the next day. When anyone else showers or uses the restroom the noise is so loud it sounds like they are using your restroom. We would not stay here again even if it was free."