TownePlace Suites by Marriott Ontario Airport

"Pretty decent rooms but had to pay 4 dollars for washer and 4 for dryer where most hotels are complimentary.."

"There was and still is as I write this music thumping through the walls. All night, all day. Their breakfast is lousy. Mattress needs to be replaced. I would not recommend."

"UPDATE FROM 1 star to 5 star: Just spoke with Jesse (General Manager) and I felt really taken care of. She followed up with me and sounds like she did a thorough job of checking the room I stay in for my lost jeans. I really appreciate this! ------- I will take this one star review down if I could speak to the hotel manager and feel like I've actually been helped. I stayed here a couple of nights ago and left a pair of jeans in a drawer. I called twice for lost and found and they just said it's not there and were unwilling to even check the room or offer to check (which other hotels would have). Before that, the shower didn't work for 3 nights and so my friend and I had to use the water that runs out of the bath faucet. Not cool. Very strange experience to be on business and not be able to shower. This is pretty bad guest services experience. Being cheerful is not enough guys. Caring about the experience a person has at your hotel matters and making a bit of effort to keep a standard that we pay for is good business. This is poor hosting skills."

"If I could give this a piss poor service for customer service and they way they handle their customers is completely disrespectful. I had a reservation at a low price and the manager canceled my reservation due to them messing up the prices when they posted then, with no notice two days before my arrival! Only reason I noticed was I was checking my itinerary on the app. They refused to help me or accommodate me in any way! The lady at the desk was super rude didn’t want to help me, and made every excuse in the book to why they couldn’t accommodate me. I’ve worked as a hotel manager for over 8 years and Ik how everything’s run and the excuse they gave me were all untrue for a hotel business. This manager is a joke along with their front desk agents that are very uneducated about the hotel business! I’ve reported this with corporate high management and will provide much higher!!!!"

"I was very pleased with my stay. The staff was very attentive. The breakfast area was kept very clean, and hallways and staircases were constantly cleaned. It is near lots of food places and Costco is five minutes away. Great location. Will definitely recommend it in the future."