Ontario Gateway Hotel,

2200 E Holt Blvd, Ontario, CA 91761, United States

"I stayed here 1 night last week 6/24/20 and yes the hotel is being remodeled and it's noticeable from the exterior. However I found my stay here rather pleasant , the room was clean , i liked the interior decor, the room was large for just a one bed room. But the most important aspect of my stay is that i was able to get a good night's rest with no noise from the exterior or adjacent rooms. I've stayed in many hotel rooms during this pandemic and in every room i stay i can hear the guests in the adjacent rooms but not in this one, that's because the guests were spread out through out the hotel."

"We had a good New Year's eve and Party. Dinner and dance was good. The bars were horribly ran. They struggled serving their customers. And they decided to change everything in the middle of the evening. So we stood in line to buy mixed drinks and beers for 35 minutes, only to be told that now we had to stand at the other bar for beers. The hotel was a little run down and needed a lot of work on the outside back patio. Pieces of insulation were laying on the floor and walkways.The room was clean and the bathroom area was extremely small for a woman to get ready. I bought the Gold package that came with a King size bed, buffet dinner and dance. We did not get the king size bed that was promised in our package. Over all we made the best of it and will give them another chance to get it right."

"This place is a complete dump. Looks extremely shabby, rooms are dirty, furniture is ratty. Everything about it walking down the hallways screams neglect. First room I was in was dirty and the chair at the desk didn't function properly. Then I discovered the toilet was clogged and nonfunctional so I went to ask for another room. This room was also dirty, had a loud and annoying whistling sound constantly from the air conditioning outside, and had the chair pictured which looked like the pulled it out of a dumpster. The only good thing I can say about this place is that they refunded my money when I refused to stay there. This was literally the worst hotel I've ever seen. It's supposed to be 3 stars but in reality it's less than 1. Any motel 6 is much better than this."

"None of the amenities listed are available. The "back" building is disgusting, they have no business putting customers there. The elevator room smells like urine and cigarette smoke. The hallway had stains on top of stains and smelled horrendous, like dog farts and old bologna. Right out front of our room looked like someone vomited over and over again. Knobs to open windows were broken. We were there for 3 nights and after the 1st night demand a room that was cleaner and didn't have to walk through that disgusting hallway to get to. We ended up in a room in the front and it didn't smell, much cleaner. Still had issues, like the window not closing, we had to take the screen off to close it. I wouldn't recommend staying here, and to the owners: you should be ashamed of yourselves."

"The inside was beautiful and the staff was very nice. As soon as we walked down the hall way to our room in smells like mildew,I’m assuming it’s the carpets. Room was nice looking but it’s old and dirty. Blankets and sheets weren’t washed and were stained! Stains on the toilet seat. Who would want to sit on a stained toilet seat ? Hair all over the bed .... just yucky. I understand your under new management but you have no problem taking our money as you know your hotel is yuck ? Not professional. It has so much potential but I wouldn’t recommend this hotel to anyone. If your planning on staying here check your rooms and sheets before you unpack."