Hyatt Regency John Wayne Airport, Newport Beach 4545 Macarthur Boulevard, Newport Beach, CA 92660

"Close to the airport , modern rooms but my heat didn’t work in my room. Otherwise the rooms are very nice and freshly remodeled The only disappointment was the lack of staff in the restaurant. I stood at the entrance for several minutes and nobody assisted me. I then walked to the back room to ask if we seat ourselves The employee who was working hard said she would get to me soon but never saw her. Another employee sat me and said it would be 30-40 minutes to get food , that time has already come and gone and I’m still waiting There is a convention and they did not staff accordingly to handle the volume. With that said , I’m sure the convention was planned in advance , not a last minute surprise"

"The room we had has a stand up shower with 2 beds and a small balcony overlooking the roof top. Rooms are very clean, beds are very comfortable and surprisingly don't sleep very hot. They put 4 pillows on each bed. 2 soft and 2 firm. Room has a mini fridge that gets super cold and you can adjust the temperature. Best part is they allow service dogs. The only thing that is annoying is you need your room key card to operate the elevator. Not a big deal but when you have to pull out the card each time you enter the elevator because you forgot it in your wallet it's annoying. Lol."

"Khalid and Eric at the front Desk is saving this property from getting a one star review, and I’m gonna give them five stars because their customer service was superb! From the minute we checked in Eric was extremely accommodating and extremely welcoming and friendly, and was overall a great vibe. And the manager Khalid was also very accommodating and friendly. Unfortunately, our stay did not go too well due to the fact that the first room we were put in was very dirty, and they had to upgrade us to a deluxe room, which was very nice of them to do so, and was approved by Katheryn. Unfortunately, the deluxe room on the top floor heater was broken and they came in the following day to attempt to fix it, but it did not fix the problem. My puppy that I had traveling with me woke up very sick, sneezing and caught a cold. The following day I had to go to target to purchase a heater. Heated up the room good but overall was not a good stay as far as the rooms go. The property itself does look nice lobby nice and well put together."

"This is my favorite Hyatt that I’ve ever been to. I just love the location and the balconies in each and every room. I’ve been here several times in the last 2 years and upon checking in this time; I was given a personalized note and free snack and water. That was so nice. The room was very clean and the room service breakfast was really good. The bed is comfortable too. Thanks for a great stay everytime!"

"Great location, beautifully renovated room and front desk staff were welcoming; they made sure I had a pleasant and comfortable stay. I was very well received. Their hospitality is absolutely on point, truly enjoyed my stay. Hyatt Regency John Wayne is a great hotel, clean and a staff that has excellent hospitality knowledge. Thank you to Andrew Silva and his team!"