DoubleTree by Hilton Orange County Airport 7 Hutton Centre Drive, Santa Ana, CA 92707

"Flight was canceled and United issued a voucher until the morning. Our stay was excellent. Very clean, excellent service especially from Grace. They even arranged for transportation to and from airport to make our stay as stress-free as possible."

"I think I've found my favorite hotel in OC. I'm here frequently, visiting family. Most hotels in this immediate area are lacking something...but this hotel literally has everything I need in a room and it's nicely appointed and in great shape. I will defi the be staying here again. Make up mirrors in the bathroom? Yes please!! :-)"

"I recently had a disappointing experience at Doubletree by Hilton Orange County Airport, particularly with the customer service provided by the front desk staff. Unfortunately, they were unprofessional, condescending, and rude, even towards Diamond Members like myself. What bothered me further was the application of auxiliary fees that seemed unjustified. It gives the impression that the hotel may be facing financial challenges, and this is reflected in their need for additional fees. I believe immediate improvements are necessary for both the hotel supervisor and front desk staff in terms of customer service. Attempting to address my concerns, I tried to contact the supervisor, but my call went unanswered for two days. This lack of responsiveness is concerning. During a visit to the property, I observed a front desk agent engaged in casual conversation with a colleague, seemingly not busy despite my previous attempts to reach them. Their disregard for loyalty status and the statement that they can do as they please was disheartening. In comparison, I've had more positive experiences at the Doubletree Property down the street on 201 MacArthur. The property is undergoing a full renovation, and the customer service is second to none."

"My family has a long booking. We are still here until the end of the week. Everyone has been nice. The rooms are clean and the renovations are very nice. I highly recommend the lakeside bistro inside the 1st floor. The staff were so accommodating. The food was so good, and comparatively, the buffet offers a variety that you wouldn't get at a cafe or diner. My son loved his omelet. The service was great and has been a great stay for us. The hotel is pretty quiet even though there is construction. The hotel desk staff and housekeeping are so friendly. A really relaxing stay for us. Nothing is very far and I can avoid freeway driving most of the time without experiencing too much added time to our drive. Good Internet, premium is an extra cost that isn't terrible. Parking is 22 a night. Everything is clean and the area around the hotel is nice too."