DoubleTree by Hilton Hotel Monrovia-Pasadena Area

"Came here to stay during Pokemon go fest. The rooms are nice but I noticed it wasn't entirely clean like It should have been. Also they need to specify in front of the restaurant that the breakfast buffet is not free. I got charged over $13 for 1 pancake, a couple slices of bacon and 2 very small glasses of Apple juice. Otherwise it was alright"

"I agree the location and hotel aesthetics look good, however the service is awful. Got there at 7pm and went to the restaurant. I chose a chicken sandwich (which was the only thing I’d eaten all day) and from 11pm onward I spent the night in the bathroom. Missed a morning meeting due to being unwell too. Upon checking out at 6am I told the gentleman in reception what had happened. He said I needed to complete some forms which he would email to me and the manager would call me to register a formal complaint. Turns out none of these things happened. I was in business in Seattle so didn’t get a chance to follow up until the end of the week. I called and spoke to another gentleman who was apologetic, he sent an email to me with both managers in copy. They both ignored the email. Wow, well there you go! Zero care for the customer experience from the management team."

"The room is fairly clean. However, there were two bottles of shampoo in the bathroom. I asked the front desk and made a complaint and nothing happened. They handed me hand soap and that’s it. Soundproof is not so great, you can kind of hear people talking in the hallway and people walking above you. (I stayed on the second floor). Service was not the best, the front desk didn’t do anything about the two shampoos. I asked them to bring more towels, but they asked me to come down to get it. I can understand if they were the only person at front desk, but I saw two people standing at the front desk when I walked in. Location was not too bad. A lot of food choices around and Starbucks is walking distance. The hotel was located about 30 minutes from every place we visited. Overall not too bad but also won’t be visiting again."

"If I could give six stars, I would. Best property in the area by far. I am a regular and the staff knows me and spoils me, but everyone gets that service. Rooms/Beds are very comfortable, lobby and bar/restaurant spacious and inviting. Robes, Slippers? No problem. Outstanding breakfast buffet. But it still comes back to the best-in-class staff. The best."

"At first I liked the hotel and location, but had two BIG issues. The first is that one night my girlfriend walked into the bathroom and flipped on the light and spotted a small cockroach. Unfortunately if there are small cockroaches there are big ones and if there is one there are many :( Secondly, we left a pair of gold earrings on the bathroom sink and when we returned in the afternoon they were missing. The hotel to this day is refusing to do anything about this issue. We had read previous reviews about stolen AirPods at this location, but didn’t pay much attention. For anyone else thinking about booking, definitely watch out for your belongings!"