DoubleTree by Hilton Fullerton 2932 Nutwood Avenue, Fullerton, CA 92831

"Currently on a work trip, asked for a late check out, was given until 12:00PM. In return I asked for 1PM and was met with “I’ll give you til 12:30”. Hotel on same property as Dennys and a Chevron gas station. What sorts of clientele would you think comes here. Homeless encampment this entire property."

"Most folks were pleasant, especially the mid day clerk with the motorcycle. The real short guy that checked me in was very rude and would not allow me to check into both rooms my wife booked until she arrived late that same night. This caused an extreme inconvenience. He just kept repeating it’s not within our policy. Strange. Wife booked both rooms, one on my name and the other on hers. I asked the guy to change them both to my name as I had my grandkids and kids with me but he just kept repeating not within our policy. I was very tired from being on the road all day and did not have the energy to go around and around with this very rude and disconnected clerk. The motorcycle guy, Laine on duty when my wife got in was great. Too bad all your staff wasn’t like him."

"Missing simple essentials, such as towels, 1 towels and no hand towels? Spacious room little outdated on the furniture but nice size, unfortunately found some uninvited critters and guest service didn't bother to offer to switch rooms nor to even offer credit or send someone to clean the room and inspect for more roaches,"

"Rooms were very spartan by Hilton standards. There was no towel hanging hook or bar near the shower. The countertop in the bathroom was very small. The bed was comfortable! Breakfast was not included, and a cup of coffee was $3. That's the first hotel in the USA that hasn't offered a breakfast that I have encountered in three years! The breakfast bar didn't open until 6:30 AM, so we went elsewhere. In the future I will select a different chain in this area!"