14 WEST Boutique Hotel

"Location and rooms cant be matched in all of Laguna Beach, but gave it 4 stars for one person at the front desk. But a big shout our to the property manager for following up with me and making everything right, truly showing his level of professionalism. I will definitely stay again on my next trip to So Ca."

"DO NOT STAY HERE. Update 3/4/24 - The owner replied to this review yesterday with a ton of false information, one of which being that either me or my guest elbowed a window and broke it. Quite incredible considering neither of us left with a bleeding, bruised, or injured elbow… Regardless, I still never received a call back from anyone in upper management so I just called and spoke with the front desk woman that I spoke with two days ago. I explained that the owner replied to my review but that I haven’t heard back from anyone in upper management, and she said, verbatim, “As he should.” She then said that I have nothing to dispute, that I will not be receiving any of the evidence that they promised to provide me before charging me, and that no one from upper management will be calling me back. She continued to say that I also trashed the hotel room (first time hearing of this and completely false) and that I should be embarrassed. I then said that I didn’t feel comfortable with the way she was speaking to me and I asked to speak with a manager. She then said that she’s going to hang up now, and then did. I’ve legitimately never received such poor customer service in my entire life. No joke. And I’m still trying to process the way I was just treated. Save yourselves from having to go through this experience and stay somewhere else; it’s not worth it. Since this now seems to be the form of communication with upper management, I will continue to post updates and post reviews on every online site that allows it. Stay tuned! Original Review 3/2/24 - I was overcharged a $285 fee for my stay on 1/13/24. I was told while I was checking out the following morning that my guest had broken another room’s window two rooms down from where we were staying. They mentioned that they have video proof that it was my guest and that I would be charged an additional $250 fee. I said that I want to see the video proof before being charged and they agreed to send it to me. The following day I was not charged $250, but rather $285, and I never received anything from them besides a copy of my credit card receipt. It is now 3/2/24 and I’ve called 7 times to speak with a manager. Each time I’ve called I’ve spoken with someone from the front desk that’s taken my name and phone number, and says that they will pass my information on to a manager. I’ve never heard back from a manager. But I just now received a call back from the front desk person that I spoke with a few minutes ago and she said that they’re not going to go through the video footage and share it with me. She said that she personally saw it happen and that it’s in a police report. This is news to me… so I then said that I’d like a copy of this police report that they have outlining witness statements and she said she’d have to ask her manager and that he’ll get back to me. In the meantime, I will be reporting this hotel to the BBB and I will continue to post regular updates regarding this issue."

"I found the staff to be super helpful! Rooms were very clean and beds were comfy. It's a quick walk to the beach and they told us about many local activities and restaurants. Will definitely stay here again!"

"I really enjoyed my stay at this hotel. In fact we extended it for a couple more days. Location is just a few blocks from the center of Laguna Beach and easily walkable to great restaurants. Service was fantastic. Marie checked us in and she helped make our stay as comfortable as possible. Thank you Marie. Poolside was very relaxing. All rooms face the enclosed courtyard so very quiet."

"Stayed here a few nights in the South building. Excellent location. Couldn’t be happier with the service as well. For the price and basis the location you can’t really ask for more. The room was spacious with a large bathroom. Bed could have been a bit more comfortable but for the price it was completely adequate. The staff cleaned amazingly well every day. Only complaint would be the noise from people walking by or in other nearby rooms as the rooms are a bit older so maybe not as well insulated. I was already anticipating this however and adjusted my expectations accordingly. I would stay here again."