Associated Dentists 1010 North Edge Trail, Verona, WI 53593

"My whole family loves Dr. Tepe and everyone at associated dentists. Office staff is very friendly and accommodating. We love our hygienist. Only complaint is waiting time for cleanings but I know the lack of hygienists is an industry wide problem right now. Highly recommend this office."

"Jim Sands is amazing. His staff is amazing, and he does everything in his power to make sure I don't have any pain. I'm one of the unlucky people who has a resistance to numbing agents, so they don't last long. Knowing this, he numbs a few more spots right away. He always lets me know what the next steps are, what needs attention now versus later, and he has great bedside manners. Don't let some of the negative reviews put anyone off from coming here. Some people expect a first-time visit (which takes much longer) to be available in weeks. Every dentist I have been to is booked far out for new patients, just comes with the territory and covid. I've seen a few more negative reviews of people basically never going to a dentist in their life until just now, and then criticizing how the dentist works, crazy how those two things don't align."

"If communication with your medical professional team is important, then I highly suggest you look elsewhere. As a person who is terrified of going to the dentist because of the environment causing panic attacks. I'm finally in enough pain to go to the dentist for the first time in 10 years. We called to tell them about all the pain I'm having in my mouth, the broken teeth, how I can't eat warm or cold food without being brought to my knees crying in pain and they had scheduled an exam. I expressed how I don't feel that dentists listen to patients that have difficulties at the dentist. This is a perfect example. We didn't want anyone poking on my teeth, just some X-rays and a plan moving forward. It takes 2 weeks to get an appointment. We show up, sit in the chair and the nurse equivalent asks what we're doing there. I respond "for an exam to make a plan of action for moving forward" She replies, "I thought this was about a broken tooth. We don't have enough time to do your whole mouth, this was just for a tooth assessment." Dentist comes in, "we will have to have you come back in to do the rest of the mouth. we can do the one tooth today only, we didn't book enough time with you." me: so we don't have enough time for the whole exam? dentist: Nope. Me: i guess we just reschedule and do it all at once? dentist: sure we can do that. (Nurse escorting us to the front to schedule a new appointment) Me: I'm not getting charged for this right? Nurse: no, you wont. Front desk person: Me: not enough time for the exam we thought we signed up for, when can we get back in? FD: mid February me: do you have anything sooner, I'm in a lot of pain. FD: January 17th me: okay ill do that FD: ill just submit this to insurance and your all set! Me: i was just told i wasn't going to get charged for this, you didn't schedule enough time for the visit? FD: Oh, okay, you wont be charged. Me: Do i need to get that in writing? FD: No, you will be good. Only time will tell if "I'm good" on the charge but what i can tell you is there was a complete breakdown in communication and their ability to listen to their patients."

"Employees are helpful and friendly. My crown broke and Doctor Sands made time in his schedule to see me right away. My Father in law had just passed, and Doctor Sands made sure my crown was replaced in time for me to travel. This was right before Christmas. I am beyond grateful. Good people/business do exist."

"Always had a great experience when I’m there. Switched to them around 2 years ago. Only 4 stars because every appointment except my first has involved them moving it in some form, including one time where they booked me for an entirely different day and time than what they put on the reminder card. So don’t count on your appointment being exactly when you want it to be, but good service once you show up."