Quest Diagnostics

"Worst and painful blood draw ever, the old Asian lady at room 1 is very incompetent. Quest need to train their staff and have post blood draw surveys to make sure they have the right staff."

"UNPROFESSIONAL!!! RUDE!!! Never going back. It says walk-ins are welcome but may have to wait longer. I waited almost two hours before an employee came out and said we’re not taking any walk-ins until all our scheduled appointments are done for the day. You walk-ins will be here for hours!!!! At which point I left. The man came out speaking so fast and just rambling on about how busy they are you’re better off making an appointment and coming back!! Im shocked at how rude they were. If you don’t like your job then quit!! I worked in healthcare as an ultrasound technologist for 20 years and would never treat a patient like that. I worked in the ER and OR so I had plenty of stressful situations and would NEVER treat a patient with the disrespect that I received as well as all the other people who were there. I can’t believe these people haven’t been fired!! I wish I’d read the reviews before I went, clearly many people feel the same way. I will never step foot in a quest lab again!!!"

"I went to the place at Tustin since it's associated with Hoag. I filled in all the patient and insurance information on the website and the app, and received the QR code. I checked in for my appointment on site, but the system kept asking for my insurance card. I was eventually called in, and although the nurse had all my 3 tests on the screen it took her 15 minutes (very slow typing and seemed confused, broken English) to enter whatever information she needed for the tests and to print labels, and to get my insurance information, again, and then asked for $0.91, yes 91 cents, for my copay! She was okey as a nurse and took her 30 seconds to draw the 3 vials. Quest system of operation needs to be streamlined and coordinated properly, and it should go back to having a front desk person and use the nurses to draw bloods ONLY (it's all automated with no attendant). Their operation management team should be replaced asap - look at their overall rating here. I suggest that this company lean from LabCorp, which I am planning to go back to albeit Hoag uses Quest and not connected to LabCorp apps!"

"I have never felt so humiliated, so disrespected, so insulted, and so mistreated while being inside a healthcare organization, as a have today at this Quest Diagnostics location. My 5.5 year old Autistic son needed blood work done for upcoming surgery next week. We were called to room 2 at 2:20 pm on 2/1/2024 by a young hispanic female, who DID NOT introduce herself to us, nor did she perform hand hygiene prior to taking care of my son. I asked her to have a couple extra people to help hold him down, because he's very strong and I didn't want him to undergo unnecessary pain and terror by having to be stuck twice. She called another female in, who DID NOT introduce herself either, yet who claimed to be a manager. I told them that my experience in all other Quest Diagnostics locations has been that they had two extra people help hold my child while one is sticking. They told me this was not their policy and encouraged me REPEATEDLY to leave and go to the hospital, which I refused, because we needed to get these blood tests performed right away. Then, they proceeded to tell me that I need to hold my child with my own legs while he's sitting on my lap and hold his uninvolved arm the same time. This an absolutely ridiculous request for a parent to hold thier strong child by themselves! I have never been asked that in my entire life! Additionally, I told them that I am an ER nurse of 20 years and that I have extensive experience sticking kids myself, and that if the child is strong, additional personnel may be required to hold them still for the procedure to be successful. I told them that I'm giving them permission to get another person to hold my son's legs while I'm holding his uninvolved arm and supporting his head, which they refused. After I told them I was an RN, instead of their attitude improving and them showing me due respect, their attitude only worsened and they became even more rude and inappropriately hostile toward me. I have never encountered so much resentment, so much disrespect, so much hate, and so much bad attitude at a Quest Diagnostics facility in my entire life! It's unacceptable and simply hard to believe! Why are hateful, rude, and disrespectful people, who are not willing to accommodate patient's request and do what's necessary to help the patient by making the procedure go as smooth as possible without adding any unnecessary stress allowed to work in healthcare and allowed to take care of patients??? I would NOT recommend this location to anyone with special needs children! Needless to say, I will never step my foot in this location either! What s SHAME!!"

"Staff continues to be masked — not sure if this is at the order of corporate office. This is making them very short-tempered, fidgety, and sloppy, as they are unable to breathe. Lab orders are getting lost, and employees roll their eyes when you complain. They completely lost their demeanor. I’m giving a second star because this place has seen better days. I’ve had fast, efficient, professional and gentle service many times in the past. Let them breathe for god’s sake, and enough with the passive aggression."