Aloft Dublin-Pleasanton

"The customer service was outstanding. We were greeted at the desk,and all amenities were explained. The bartender Denise made us feel welcomed and very comfortable in the lounge. We brought in the new year. Denise assisted us in being able to watch the New Years Eve countdown. They made us feel warm and welcome like we were in our own home. The Aloft is young adult kid and family friendly. I was able to enjoy my adults kids, grandchildren and nieces and nephews."

"Room 107 - The floor was seeping so much water that my socks were wet. I can only guess that it must be a foundation build defect. The shower sprayed water all over the bathroom floor and it's evident that they had to reglue the floor down from water damage. Although there was no visible mold, I am extremely allergic to it, and I got max 3 hours of sleep in this room. There's no excuse for a new hotel to have this much water damage other than poor design. This is likely not a fixable problem and no amount of hipster decor can cover this extent of build defects. This is my first stay with an Aloft property and will be my last."

"Lousy ergonomics if you want to try and work from your room. Lousy shower design - no way to keep from flooding the bathroom floor. For a three night stay, never had towel service or service of any kind. Awesome location but amenities and service are certainly not up to Marriott standards."

"Imagine that you’re exhausted after a 4 hours driving, and you want to have a decent bath, but you found out the shower gel bottle is TOTALLY EMPTY. Very disappointed. Never expected this happening in a hotel like ALOFT. Then while you we are about to sleep, the wall is so thin that we can clearly hear what people next to are talking about and what music they are playing. Seeing the TV welcoming page written “Just relax”. so ironic."

"Clean rooms, very friendly staff, the owner is always engaged and looking for ways to improve, hotel manager and staff care about guest experience. Enjoyed my stay throughout. They have a robot butler servicing rooms though every now and then it forgets it’s way. Overall I had a pleasant experience and highly recommend."