Courtyard by Marriott Redwood City

"This has been a favorite hotel for many years. While the price keeps going up, the service keeps dropping. Although here are many examples, the $469 room no longer includes hand soap."

"Absolutely terrible ending to a decent beginning. Is cheaper better? You want to know before you stay at this Marriott about the way they work. PRO: - Cheaper than other Marriott properties in the Bay area CON: - Slow to credit bonus points on your Bonvoy (loyalty) card - Older hotel - Ventilation blows right at your face - Had to call many times and I am still waiting for my points - Housekeeping is non existent, every 3 days MAYBE - Saiva or Faiva (?) is the worst. So rude, no small talk here. Hung up on me when I asked for the manager. SUMMARY: They have the construction happening here so the power will go OFF. Yes, OFF. And they don't care and it happens all the time. Besides, worst customer experience ever at a Marriott. Even the head office of Marriott couldn't help me with this one. I have the hotel bill with the promotion RIGHT on the bill yet they refuse to credit me. I'll never stay here again, do yourself a solid and avoid this location."

"If you are expecting a Marriott experience this is not the hotel. We have issues since the check in, and we didn’t received any cleaning service at all until today. When we complain to the manager he suggested us to check out the hotel if we didn’t like the service in a rude way, instead of solve the issue it was evident he got mad because of our request for basic services as cleaning rooms. Today is Dec 31st and we supposed to be looking for a new hotel because this is more convenient to the manager. My recommendation, do not stat at this hotel if your are staying for more that 1 day."

"Complete mess during check in process! I booked one room through Expedia, during check in process they told me that there were two rooms under my name but they cancelled them and booked a new room directly through Mariott. Later it revealled that they charged me for 2 rooms when i called them thay told me that i need to call Expedia there was nothing they can help me with. They called it misunderstanding during check in! On top of that she hanged up on me. Disgusting place with below zero service and incompetent people. Btw you won't find any single bottle of water in the room, they don't offer complimentary water and they charge for parking, $18 per night, in Redwood city."

"Wasn’t that bad but there are better choices in the area. Room was old. Safety is a bit concerning too. The room need to add an extra blanket as I caught cold while staying at this place due to the thin comforter."