Prickett's Nursery 5875 Sonoma Highway, Santa Rosa, CA 95409

"5 stars for selection and the majority of the staff are helpful. After my purchase I went back into the store after noticing my receipt didn't reflect the 40% off for their perennial sale. The employee who helped with the transaction was busy so another (possibly a manager) assisted me. She informed me I was charged for a different plant category (herbs) and therefore owed Prikett's more money since I was originally charged too little. I returned the plants for a refund. I've managed in retail for decades and when the error is on the company's side, and especially once the transaction is completed the customer benefits from the error but is informed the pricing will be corrected for future purchases and they are receiving a good deal for this purchase. This offers the customer a good experience since it's not their error and the goal is to create a loyal customer base. Unfortunately, I wasn't offered the lower price as a courtesy. Obviously, the difference in money was more important then retaining me as a loyal customer."

"What an amazing selection of indoor and out door plants. Lots of garden decor. The ppl that work there are knowledgeable and super friendly. They have senior discounts everyday 55+ and coupon Wednesdays where you can earn discounts for next purchase."

"After a horrible experience at a different nursery I came here. This place has great customer service! I got every single question answered and picked out my new office plant! Thank you!"

"This is a nice nursery with a varied selection of plants and other garden items. Lots of nice items to spice up the garden space. The staff seemed friendly. The prices seemed a little strange to me. Some of the plants were oddly affordable and others were outrageously expensive. I'm talking to the point where I wouldn't even think twice about putting a wish-plant down. I went to another nursery directly after and the price for a similar sized same plant was much more reasonable. The outdoor area has sunscreens which is nice. I'd go here if I couldn't find what I was looking for elsewhere, but not my first choice."

"This nursery is awesome! All the plants you could hope for and a great staff to help you figure out what to do with them. Every plant looks so healthy and happy, which is the best sign of all."