Big Lots,

2055 Mendocino Avenue, Santa Rosa, CA 95401

"I was just absolutely shocked at the poor customer service and rudest managers I have encountered in my life! I asked the man if he could plug in a display to make sure it worked . The man said no. I was blown away. I walked back to the display and decided to ask and question him as to why. He said because it was a hassle. I was mad and said there was an extension cord he could plug it into and he said no because it was up high and he would have to go get a ladder. I said, And? He said , I'm not going to do that. I was shocked he blatantly said no, he wasn't going to do that. The woman with him was a manager too. She muttered something and I left. The Santa Rosa, can store on Mendocino Ave, has lost a couple people since Xmas, and now I know why! The store reeks negativity as soon as you walk in and is sloppy. The merchandising is poor and THEY DONT CARE! It shows. I will never go there again. They hate their jobs and the company is ok with that. They should be fired!"

"I don't usually shop at Big Lots but decided to visit. Friendly employees and the store were decently stocked. Great selection on candy, and the pricing was fair. Left with a couple of bags of candy for the commute home."

"I was at the que line and a customer is being rude and yelling at the cashier's face but the associate was still polite and respectful with the frustrated women. Everytime I shop at this store the manager and her team work so hard to keep the store well stock, organize and clean. If you're one of the impatient customer don't shop at Big lots go somewhere else because there doing an amazing job!"

"Just wanted to give a shout out to Big Lots employee at the Santa Rosa store. Monique was amazing. She was pleasant and very well informed. Helped me find discount I never knew I had. I reslluappreciated her."

"I was coming to town from Reno, and although their school section is small, Scott the employee who assisted me was very welcoming! His customer service skills were excellent, definitely enjoyed my visit. The store wasn't too busy on the evening of the weekend I stopped by, and best of all the prices for most of their specials were also at half off."