Once Upon A Child Madison East

"I used to love coming here to shop and trade, but the last few times I’ve come have been awful. The price they give you for your items is ridiculously low and the staff are always rude. I won’t be returning"

"This was once my favorite place to shop for second hand children’s clothing and shoes. Baby shoes used to be cheaper. I found used Cat and Jack shoes for $6.50, and went to Target and bought them for the same price brand new. The employees are nice. Wish they had the location on the west side. It might be worth the extra money."

"Nice place to purchase - clean and organized; nice selection. Will not sell here again. Brought in two large bins of toys and books in like new condition (we donated anything that had any indication of wear and tear) and originally was quoted at $27. When I asked to see the itemized list and mentioned I’d like to refuse the purchase of a few of the items that I knew were horribly underpriced. I was told that it’s all or nothing and they weren’t able to separate out items after they’ve quoted them, which is a weird policy for a consignment store. I mentioned a few specific items that were concerning and after reviewing them was offered a bit more, however it all ended up being about $31. I went with it only because I wanted the items out of my house. Won’t be going back there. It costs more in gas money to get there than they give you."

"Normally I go to the once upon a child in Rockford but I decided to try this one, I got there at 1030 had two totes. I made sure to read up on what containers to bring, just strictly said no bags. One of my containers was 18gl and the other was 27gl. The girl behind the counter made sure to lecture me that next time to make sure it’s two 18gl because that’s all you can bring and then told me but this time they will do it. Again not an issue but costumer service service could have been better. They told me the wait time was going to be three hours which also was okay because I was from out of town and going to explore. I get a text about 2 hours later saying my stuff is ready when I get there she told me my total which was okay but then when giving me the receipt to sign it said a different number.(higher) she told me someone added something that wasn’t supposed to be on there, but she didn’t want to waist my time/ explaining or taking it off so it’s the first total she told me. I found that very alarming. She also wouldn’t show me the itemized receipt because it had someone else’s stuff on the bottom half. All I can say is make sure you see what they are taking before you leave the store because I realized they took almost everything out of my sons tote which was all Nike and jordan. And for the price they gave me it just doesn’t make sense. I’m not sure if they are owned by the same people but I suggest taking a trip and going to the Rockford location, costumer service alone is much better!"

"Good place to purchase used items. Not so good to sell your stuff to. My wife and I brought two large totes with 200+ items. We were offered $57 for 60 items. We were surprised and asked to see our totes. Only half of a tote was gone. We were told that the items not purchased were either stained, worn, or outdated. We were a bit annoyed by that statement because we know we take good care of our daughters clothes… they left out some items we knew were brand new and never worn… However all the very nice items like double zipper sleepers that are $25 a piece new were gone and we were given penny on the dollar. Some of the clothes that were on their shelves we found the same day had poop stains on them… Seems inconsistent in quality and message."