American Fine Furnishings

"Received really poor customer service which made me not want to spend my money there. Johnny the person helping me has continued to be extremely rude via phone even after I called him within 30 min after leaving to let him know I did not want any items. None of the items were on site and I would’ve had to pick them up myself the next day. Now he’s threatening to charge me $225 for items I never received and cancelled within 30 min after leaving. There’s a reason no one else was shopping here. I ended up finding better customer service better quality furniture and CHEAPER at Ashley furniture. I recommend you shop everywhere before checking this store out as a last option."

"**UPDATE** I would like to provide an update to my former review of this company. We have since been in contact with the Manager and he was very apologetic about his actions and has made every effort possible to make this right. I appreciate the humility and humbleness. We are all human and make mistakes but that is a part of evolving and becoming a better person. I am updating from 1 star to 3. Thank you for making this right. Former review- I just had the worst experience of my life and it was with this company! My father, who is disabled, ordered a specialty bed and specifically told the salesman it needed to be delivered upstairs to his room. The deliveryman showed up and once he was told where the bed needed to go, he immediately became irate and disrespectful to my father because he wasnt told it needed to go upstairs and he was the only one delivering it. My father apologized to the man and asked if he wanted to just come back another time. The man said 'i'm already here now' and stormed back to his truck. I advised the man that he cannot speak to my father in that manner and it may be best if he just leave and we cancel. He said YES and stormed up to me to insist that it was my fathers fault. I again asked him to leave. I told him i would file a complaint and he said 'im the manager!' I pray no one ever does business with such an insensitive company like this and i truly hope that this individual is reprimanded for his actions. You cannot treat people like this. With the way he got so upset, i feel grateful that i didnt let him into my house."

"This place is going down hill...Shady dealings with Johnny!! placed an order for Ashley Furniture and several days later tried to cancel the TV stand as it was no longer needed. He stated "well i have to call them to make sure there is no cancellation fee". Never heard back and called him and he says "well no one works on the weekend, so i don't have an answer". I contacted Ashley Furniture myself and let them know i wanted to cancel an order through one of their retailers and was told that there maybe a cancellation fee. The Ashley Furniture rep assured me that there is no cancellation fee and the retailer just want to give me the run around so that he doesn't lose a sale!! Now Johnny won't answer his phone....Well guess what Johnny, my bank will take care of you and i had a previous good experience with you years ago when i purchased furniture from your business. Not sure what happened but i will never purchase again from you as you are operating like a crack fiend... Even the receipt you provided has no details of the items i purchased i.e. model number etc.. all it says is TV stand and Round table.... Trust me i will be reporting your business to the BBB and all other places so that consumers avoid this business like its COVID 19!!!!"

"Excellent experience purchasing from American fine and furnishings for the first time. Johnny was professional courteous and worked with us to find the products we wanted. Everything from ordering the items we wanted to the delivery went smoothly and as stated. Communication was good and any questions or concerns or handled professionally in a timely manner. Based on this experience American fine furnishings will be the first place I attempt to purchase furniture from in the future."