Monique's Skin Care Center

"December 2022: I got a facial at Monique’s skin care this weekend and was less than impressed. Thank goodness my esthetician, Nora, was amazing! To start, the waiting room was not “inviting” - very small & no music playing so you could hear everything (every convo happening behind closed doors and down the hallway). On top of that, there was a huge hole in the ceiling. Unfortunately, they didn’t have a working steamer or hot towels available (aren't those some of the main things you look forward to when you get a facial???). Like I said, thankfully, Nora did the best she could do given her lack of resources. And made up for it with the BEST face massage I have ever gotten. If the company could invest in a working steamer, hot towels and some music to “set the mood” - I would give this 4-5 stars. But sadly, I can only give 3. Update January 2023: Went back to finish my Living Social coupon of 2 facials. Thankfully, had a muchhhh better experience this time around. This time, I was fortunate to have Laura as my esthetician - and she was amazing. In addition to that, the steamer and hot towels were in action. (Sounds like last time, there should have been a working steamer and hot towels available…so not sure what Nora was talking about?) Laura was extremely friendly, walked me through each step and made my face feel brand new! She even had recommendations for other skin “issues” I was dealing with. Along with a much better facial experience, they had music playing lightly in the background. Updating my 3 stars to 4."

"I had an appointment w/Monique’s in Poway which I waited 6 weeks for . For laser hair removal. I rearranged my very busy work day to make it to my long awaited appointment I was looking forward to, having saved for & wanted laser hair removal for a while. Rushed out of work & experienced bad traffic going to my appointment. At five minutes late Monique’s called me & threatened to charge me for being late told her I was almost there. Couldn’t find their office being tucked in the corner of a big plaza, and it was my first time going there, I ended up only 10 minutes late. When I got there Natosha my technician was standing at the door with a scowl on her face & arms crossed and told me I had to re-schedule my appointment I rushed there for and next time I was late would charge me a $50 late fee. Lol! This is how they greet new patients? I explained I had rushed from work downtown & had traffic. She was very rude ‘ “said it wasn’t their fault I was late.” They schedule all their appointments back to back with no time between. So if anyone is 5 min late they charge $50 & consider you a “no show” & make you re-schedule after driving there & planning your day w/an appointment with them. Read Yelp reviews before choosing them & they were ok. After this very negative experience I read their Google reviews & couldn’t believe a few of them with multiple people saying Monique’s BURNED THEM” & they now have bad scars and Monique’s will not reimburse them or even cares. I’m sure Monique’s waiver says “ you cannot sue if you get burned or scarred” SO HAPPY I DIDN’T GO TO THEM!! It was a blessing I was late & they wouldn’t see me. If I decide another place to get laser hair removal I’m reading ALL reviews. Beware, Monique’s probably has friends/family write the good reviews that first appear on Yelp, their Website & Google."

"This clinic has made my life hell I have been in so much pain, suffering since July 202.Their nurse injected botox underneath my brow hitting a nerve that caused deliberating eye pain for over a year now. Where I can't move on the floor. I haven't been able to finish grad school, go to church, see friends. From the extreme stress and doctors visits giving up my entire life I developed scary life delimitating tinitus and eye floaters in both my eyes. I have 250 pages of documented doctors visits. I have never endured so much pain and suffering as a young woman in her 30's the owner Rola told me it was no her botox and denied. She is the most money minded uncaring human being she put me thru hell with an unqualified nurse which Allergan sates used the botox off label. I trusted this clinic, prior she bought out the clinic from a wonderful doctor. Please be aware don't support this business and risk your heath and life."

"This review relates to the Chemical peel (Perfect Peel) service I received. The skin care aesthetician applied the peel on me while I laid still and it went into my eyes and skin around ,my eyes. It was extremely scary and stressful as the aesthetician just kept saying this never happened before. I had to wipe my eyes with tissue dipped in water for ten minutes and the pain subsided. I had told her that this was shocking and I do not expect to have to pay for the full price as a result of the mistake made and risk to my eye health. I had to ask her for goggles. She brought some eye covers and I put them on. She finished the treatment and then I continued to wipe my eyes and at the end she said she will have to call the manager. At this point I was told I have to face call with the manager who said I should put anti redness eye drops in my eyes. I asked the aesthetician if she has ever put drops in someone's eyes before. She said no. At that point I thought I might as well apply it myself, but at the insistence of the manager I allowed the aesthetician to apply the eye drops. The Manager on the phone told the aesthetician to give me a $30 discount on the $350 price and she hung up. The aesthetician came in the room and I told her to call her back and tell her it was rude she just hung up and did not discuss the discount with me as I was expecting at least a $50 discount (instead of $100 which would normally be provided at other Skin Care / Laser Salons). The aesthetician called the manager and I spoke with her telling her that I did not feel she cared about my eyes and the mistake that has happened and the upset this has caused me (the whole experience) and that I was expecting at least a $50-$100 discount. She said fine, $50. Unsurprisingly the drops, did not go in my eye on both tries when the aesthetician tried. I highly recommend La Jolla Cosmetic Laser Clinic if you want excellent, safe and caring customer service."

"DO NOT GO HERE. I visited back in October for a laser hair removal. My skin is darker, but I was assured that this wouldn't be an issue. Instead, I received harsh burns in the area that made movement very uncomfortable for weeks, and the hair never actually left. Months later, I still have burn marks. I tried to get a refund from the center but was repeatedly refused. I have gotten treatments in the area before from another business and it has been effective, so I know the issue is with Monique's itself. Save yourself the hassle and forget them."