Sutter Roseville Medical Center Emergency Department 1 Medical Plaza Drive, Roseville, CA 95661

"My wife had to go to the ER, and the experience was wonderful (as much as having to take your wife to the ER can be). She was greeted right away by a very friendly nurse at the reception desk (no waiting in line), and they took her to triage very quickly. The doctor in triage was personable as well as the nurses. Once she was admitted, the experience didn't change. She was there for 4 days and she has nothing but nice things to say about everyone and everything. Please don't let these bad reviews dissuade you from going to the ER if you feel you need to go. Nothing you could experience here would be worse than not receiving medical attention."

"I broke my ankle recently and was very impressed by the care at Sutter Roseville Emergency department. All the staff were kind and efficient. The LVN named "Gus" who helped me from the car to the wheelchair was especially outstanding. Gus continued to check on my needs and help me feel I wasn't forgotten as I waited for xray. Then later he checked on me again and even brought my wife and me a warm blanket while I waited to have the splint placed. Gus is an asset to Sutter. His extra kindness made all the difference in my experience during a stressful time! Michael J."

"I have nothing but good things to say about my recent trip to the Sutter Roseville emergency room. When my husband drove me to the ER on a Sunday evening we were immediately able to park in the area reserved for emergency room patients. When we entered, there was no line to check in and I walked right up to the window to speak with a nurse who was friendly and seemed genuinely concerned for my well-being. Before she had even finished putting the bracelet on my wrist, they were calling me back to triage. The doctor I saw was VERY NICE, EMPATHETIC AND VALIDATING. He too showed genuine concern for my well-being. After speaking with the doctor I didn't have to return to the waiting room, and was immediately taken back to a room for further tests. I was eventually admitted to the hospital and my entire visit from beginning to end was as positive as could be expected for a trip to the ER."

"I hope if I am ever in a car accident, it is far, far away from this ER. My boyfriend came here with a high fever, neck aches, and no signs of respiratory or sinus problems. After waiting from 4 pm until 1130 to be given a room and be seen, we were given an ER room. They said it was because there were no rooms, which was surprising since we waited another 2 hours before being attended to once in the ER room. After being pumped with anti viral and antibiotics, they ran a bunch of tests and said he needed to be admitted. For those not clear, being admitted is another copay, and you should check with your insurance to understand what that means for what you'll be paying. For us, it was significant in costs but after being moved to another room with an elderly man coughing up a lung who had 4 visitors at a time and would talk over the doctors trying to tell us what is happening and listening to the moans of an elderly woman begging for help from staff who never came all night in the hallway before we were utterly sleep deprived. I thought peace & quiet promotes healing? All of the tests needed had already been done, and my boyfriend was just being given Tylenol (after asking many nurses many times for them to remember to administer them) and fluids. He was supposed to see a neurologist who never came, and after asking for a doctor all day, they sent an infectious diseases doctor to speak with us, who I asked why we were still there. He said we couldn't do this at home alone, because he must have thought he was taking something other than Tylenol? And he said after he can just take oral medication (which he was) he could go home and said he'd probably be there another 2 days. Why? What? After trying to clear that up for hours and being ignored and exhausted with the sleepless environment and many sick people we were constantly in contact with, we finally had enough. I went and spoke with registration who said we actually are not charged for in-patient until we are given the room. As I was walking back in, the nurse said they had finally found a room for us. Why would we want to pay the copay after all of this poor treatment while he is just being given Tylenol. He signed out before getting the room. I'll never come here again and would prefer to just pay higher rates for him where service will be prompt and precise. They never reached out after that with any prognosis so it was clearly not worth him waiting in a room for 2 days, but he has an appointment with his primary to receive better and more appropriate care now that the fever has passed this week to find answers for his sudden illness. We got there around 4pm, got checked by a doctor around 9, got into ER room around 1130, seen in ER around 145am, completely ignored by doctors and not given any information other than CT scans until around 2 pm the next day, begged for information until about 730pm and signed out. If they are too busy and lacking space they should consider it is because they are not giving prompt service and requesting people be sent to inpatient just to await results. Hire someone who can figure out how to speed up your processes and get rid of the people who don't know what they are doing. And patients, don't come here."

"I was sent by two providers I trust to the emergency room yesterday. I went to the designated parking structure and it was terrifying, twice I had to back up to allow cars to get by me. I finally made it to the top, no parking and valet said sorry full. I asked where I could go, I was sent to the ER, they said, where ever you can find a spot. There was absolutely no signage to assist. The valets were all slammed everywhere I tried and parking was non-existent. When your provider sends you to the emergency room, you are just trying to hold it together and not give into the flight mode coursing through your body. I was so frustrated, angry, scared and lost. I did leave. Thankfully, I have insurance that lets me go to another hospital, which I did. However, now I have to get that all those tests back over to my Sutter provider. I shared my story with an acquaintance last night, she had the same experience in July. We were both extremely lucky to have somewhere else to go. It makes sick to think of the people your parking insanity has turned away, who may not have gotten the care they desperately needed. Do better. Do better sooner. Patients cannot keep waiting until the other structures are built for this to be figured out."