Lovesac 117 Broadway Lane, Walnut Creek, CA 94596

"Love sac Furniture quality is second to none. We now owned the most amazing furniture. But what puts love sac over the top is the management and the sales staff at Broadway Plaza. We are forever grateful for such a great and professional experience with you guys. Thanks again"

"Was very pleasant and helpful. Answered all my questions and spent the time I needed to make my decision on shape, size, material ect. I really enjoyed my time in the store. And I’m very excited about getting my couch. I would definitely go back and recommend that store to anyone I know."

"The customer service is good, but they expect you to shrink your Lovesac down on you OWN and got it into a much smaller bag. I tried for hours to shrink mine, even bought a shop vac. I finally called and explained there was literally no way even myself and another person would be able to shrink it. I find it unfair to put the onus on the customer to shrink it when the company uses industrial machinery to do the job. Not cool. Once my larger Lovesac got picked up, I had to call a month later to get the replacement shipped. The employees I spoke to were super kind, but I’m not a fan of how the company operates."

"Great Product, showroom location is below average in service. In our visit, two other groups were attended to while my spouse and I were left alone. We had to actively seek someone to help us and even then, that person left us frequently to talk to other co-workers. We understand that some workers might be new and lacked the training and working knowledge. However, our major gripe was the greeter who seemed very knowledgeable and attentive did not acknowledge us as we went in but regarded other parties (Caucasian parties) in the store. More groups came in after us and this particular employee greeted everyone else enthusiastically and made accommodations as a customer service rep would. My spouse and I are Asian and really felt discriminated against, especially since this senior employee were very accommodating to others. My wife and I decided to go to another LoveSac location (Corte Madera) and were treated well despite having a single employee and fairly new to the store (Thanks Jackson!). We purchased our Sactional in the Corte Madera location. We love the product, but this experience was borderline insulting. Walnut Creek visit April 23, around 2pm. Corte Madera visit April 24, also around 2pm."

"Bought this during the memorial sale. The lady who helped us in store was nice and friendly. Her head was knowledgeable and experienced. We ordered our couch and was quoted about an 8-10 week time frame. We already knew we would be out of town but they told us not to worry. I received an email shortly after stating there’s a backlog on our covers so it’ll be September. Bummer. Then with short notice our couch was ready and sent out around the original quoted date. We had to put a hold on our FedEx order due to being out of town. It was held and multiple packages were delivered on different dates. The couch was easy to put together and we are really enjoying it"