OfficeMax

"Happy they always have what I need and I can get it quickly"

"I’m not really a person who complains a lot about retail services (having been a retail manager for 6 years, I get it) but this location and time was my first experience with OfficeMax printing. I had to get some cards printed for my boss (I work at a funeral home and cemetery), and brought with me an example of the size I needed. When I walked in, no one greeted me, and it was almost impossible to get anyone’s attention. The store was practically empty. I walked over to the printing counter and two gentlemen were standing there, one younger, the other older. The younger man was helping a woman, and the older one was focused on the computer. I stood in line for about 10 minutes while the young man was helping the woman, when he finally looked at me and asked if I had a question. I said no I need something printed. He said “once I’m done with this lady, this department is pretty much closed.” And went back to help the lady. I’m thinking whatever, I’ll come back tomorrow. It was kinda rude the way he said it though. The next day (today), when I walked over to the printing counter, it’s just the older gentleman and he asked if I had a question. I told him I needed to get something printed, and explained what I needed. The example that I brought, he explained to me that they only have that material of paper in blue and green in the store, which would not work for my boss. If I wanted ivory, I’d have to special order it, which I understood. So I asked what my other options were, to which he slid some notebook at me and started going on about things I didn’t really understand. I called my boss to explain that they only had those two colors, and to ask what color I can do. Even my boss being on the phone and hearing the guy talk to me, said he was really rude. As my boss told me white, and a lighter material, the guy had already walked away to help someone who was working on the printer. I’ll remind you, this is my first time here, so after feeling helpless, I decided to just leave. I cannot stress enough that I understand how retail works, but there was absolutely no excuse for the lack of awareness. It was just so unprofessional, and I’ll be avoiding doing business here."

"I can't think of anything negative about this store in particular. Every time I walked into the Walnut Creek Office Depot/ Office Max, I always receive quality customer service. I have never been turned away for anything, nor has anyone ever ignored me or kept me hanging."

"I’ve been coming to my local OfficeMax for many many years. I keep coming back because the people in the copy area are extremely helpful and I always look great with any project that comes from here. The service here is always great including today or Lyndee help me out finding the ever elusive, chalk pens. Thanks for another great experience. In and out so quick and with everything I need !!"

"I’ve been getting copies printed at this location for 2 years and am pleased with the Chris’s attention and helpfulness! He’s gone out of his way to ensure my orders are completed accurately and in a time matter. Thank you!"