Holiday Inn Express Colton-Riverside North, an IHG Hotel

"I am a frequent guest at Holiday Inn Express, when traveling. this place and experience was by far the worst, 1st the old dated building was a clue, not a standard Holiday Inn, apparently was a former Days Inn, felt like that, below a 2Star, So called refurbishment was a joke, new carpet but that was stained and smelly, looked like the old beat up furniture attempted a cheap refinishing but looked like the decor was from Goodwill... When I walked into the room, had that old moldy smell, never cleaned AC filter. Couch soiled, carpet stains, . When I came back down and asked to cancel and leave , the shift manager became defensive and argumentative, it was more about him vs: an unhappy guests needs. He refused to accomdate a cancellation, citing policy, I've been an IHG Diamond member over 30 yrs...I asked for a room away from the freeway noise, but all night long a noisy train blaring its horn every hour was annoying...Its located in an industrial area, junk yard next door, in the morning they were banging around junk. The Hotel has like homeless people living there, apperently CA give vouchers to house homeless, guys stumbling down hall so drunk, could hardly walk. all kinds of sketchy guests living ther full time, people doing drugs in the parking lot...The laundry was disgusting, washer dryer filthy...The property must be 40yrs old, overall a traumatic and disappointing stay...I have no clue why people give this a 5Star rating???? I recommend keep driving , there are newer Holiday Inn Expresses with a few miles...nice and clean..."

"The beds have very plush pillows and feather down mattress covers, it's similar to the Four Seasons. This blew my mind. The rooms are very clean. I stay here a few times a month, because the beds are just so incredibly comfortable. The free WiFi is fast and stable enough for PC gaming on your laptop. The location is kinda "meh" and you can't walk to anything, but catching an Uber is fast and painless. If you want a great night's sleep in a very clean and quiet hotel without paying a lot of money, this is the place."

"This hotel is located near multiple highways. It took us less than 5 minutes to get back on the I-10. Shell gas station, Jack in The Box, and Starbucks are 3 minutes away — walking distance. Parking and continental breakfast are included in price. We attended a concert and trying to find parking was a bit of a challenge during after hours. The front staff was polite. Housekeeping ladies were very kind and friendly. Some of the furniture is old and the room had some discrepancies but it was very clean. Shower head water pressure was perfect ! Breakfast can get busy and there isn’t enough seating. We had our breakfast in the pool seating but others were “reserving” seating with towels and personal items. We were so tired from the concert that we didn’t hear the train until the morning but it didn’t bother us. This place is perfect if you’re visiting for a short time. It’s only about an hour drive to most major theme parks *depending on traffic flow. Unfortunately, I feel like locals might come here for r&r. Loud music could be heard while going up the stairs. A lot of fast food trash and alcohol bottles outside rooms. Unattended children at the pool who were being disruptive."

"***DO NOT STAY HERE. I was on a business trip last week and was wrongfully charged a smoking fee of $250.00 on my credit card, I am now having to file disputes and grievances to try and get my money back. I spoke with management who said 3 staff verified "evidence" that I smoked in the room. The evidence was that the smoke alarm was covered and the room smelled. I informed the manager it must have been the person who stayed in the room before me, I would NEVER EVER smoke in a room, nor did I cover any smoke alarm!! Yes, I am a smoker and I informed them they could check their cameras in the evening and the morning and see me smoking outside far away in the parking lot and disposing of my butts in the provided ashtray and trash can by the hotel. I made a formal complaint to corporate who says management will need to review and respond within 48 hours. I have seen others post they were charged erroneously for other items. I am a Deputy Public Guardian and an honest person. It is unfortunate since the County I work for has used Holiday Inn regularly for our overnight work trips. I'm extremely disappointed by the response from the hotel, and I will not give up getting my money back from them."