Ashley Outlet

"I am HEATED!! I’ve been trying to call Ashley for weeks and so has THEIR customer service department with no answers. I spent ALOT of money when I bought almost a whole house of furniture. My king size bed frame (slates) are falling apart and warped. Even missing some of the middle support legs. My mattress is ruined and caving in on some areas (the springs). Been having back pain the last couple months and now seeing a ortho doc for the issue. I contacted my sales person today and told him I can’t get a hold of the store and neither can his customer service people. Told him what’s going on. He told me “I should have bought some kind of bunkie board for the slates to support the mattress. I was NEVER TOLD ABOUT THIS AT TIME OF PURCHASE. I bought this set because it didn’t need a box spring and was going to “SAVE” me money”. I’m going in person tomorrow after work to raise hell. THIS IS BULL HOW CUSTOMERS ARE TREATED AND PHONES NOT BEING ANSWERED BY THEIR OWN COMPANY DEPARTMENTS. photos to follow for proof."

"I fully expect to be pleased with the chair I purchased, but am VERY disappointed about the customer service. No issues in store but I had a question about my order and tried for 2 days to contact the store and couldn't get through. Even their Customer Service center couldn't get through to my local store for me--and they tried! No one picks up the phone! I'm hoping it will all work out but I'd be hard pressed to want to do business with them again. On the bright side, I dealt with two sales people before purchasing (Erum and Chris) and they were fine. I just wish I could have been able to contact the store as I stated."

"You go there it's like a Car Lot dealership waiting for you too make a sale , and all the Great 50% off specials in Store with tags and Names is one of the oldest Car Salesman manipulation. I am very disappointed in it wondered if they didn't have all the salespersons, could you you get a more nicer sectional then the one they had for 1,000. Now off too a place where your not a fish.. oh and those Sofas that we're 50% off another salesman told us that they have to be picked up when you buy them so where are those 3 customers...."

"As soon as we walked in I was greeted by Rafael. They had a nice selection of furniture. Rafael assisted us and made the whole process easy. This is not the bed I got but this is the only picture I took there."

"I recently had the opportunity to visit Ashley Furniture and was quite pleased with their employee discount program. Being an employee of another company that has a partnership with Ashley Furniture, I was able to take advantage of their great deals. The discounts were impressive and made furniture shopping a much more affordable experience. However, I must say that my visit to their store left a bitter taste in my mouth due to the poor customer service I experienced, particularly in the loading area. I had purchased a large item and it was my expectation that the loading process would be quick and efficient. Unfortunately, this was far from the case. The employee responsible for loading the items seemed more interested in talking and laughing with his colleagues rather than doing his job. It was incredibly frustrating to watch them waste time and neglect their responsibilities while I stood there, waiting for over 30 minutes. I understand that employees need to enjoy their work environment and have some time for socializing, but it should never come at the expense of providing efficient and prompt service to customers. As a customer, it is disheartening to witness such lack of professionalism and dedication. Overall, while Ashley Furniture may offer great deals for employees, the poor customer service I experienced, particularly in the loading area, overshadowed the positive aspects of my visit. It is my hope that Ashley Furniture management addresses these issues promptly and ensures that all employees are focused on fulfilling their job responsibilities efficiently, while providing exceptional customer service."