Extended Stay America - Santa Rosa - South

"Desk clerk Erik was very polite and helpful. Rooms are large and clean. Don't expect to sleep much. Sits right next to Highway 101. The noise never stops. I would never stay here again."

"My husband came down here by reach helicopter from crescent city California cause he needed a higher level of care. (He has encephalopathy) we have 2 ESA dogs and I’m 62 and I am having spinal injections every 6 weeks. This place has been a godsend I have been able to keep my dogs since my husbands disease causes him to have the onset of dementia he uses one dog to stop him from falling over in his wheel chair and the other dog is for direction when away from the room. just want to thank Norma, and everyone on the night and early morning crew. We wanted to stay here until we can get some housing cause my husband gets extremely confused when he wakes up somewhere different. But it is getting to be to expensive. I would recommend especially long term. I use my own sheets blankets towels dishes kitchen towels and most of the time toilet paper. We have needed a shower curtain and we have had a broken cabinet since we have been here but other than that it’s been fine. We are most likely leaving I think after my next spinal pricedure next week and hopefully won’t be back but if my family or friends needed a place to call home away from home I would tell them to call Norma!!!"

"Edited:: I came back giving them another chance and well... Here we go... first thing I noticed they fired all the outgoing friendly staff and have replaced them with cold unempothetic staff. They care more about towing cars than keeping their facilities clean. Daily food in the bushes, their coffee cups floating about, and such a heavy police presence that it doesn't make me feel safe but watched. Nightly i can count at least two different cruisers slowly "casing" the place. Last time here the laundry room was down for two months now you're lucky to get a dry load in one of dryers that ISNT working. If this is what management strives for than I'd rather spend my money somewhere, where they make an effort to be kind and clean. Last stay:: The rooms are always dirty, the walls are covered in what have you. The fridges are musty, cabinet drawers are never wiped clean and furniture is falling apart. If you stay on the first floor except to find roaches."

"Convenient location for my situation at the moment, wish rooms were a little bigger and they had a lounge area to sit instead of in the rain.. Ramona in the office has been great with tending to our needs and helping me with my extended accommodations, she is polite and knows what she is doing around the front desk. I have dog's so it is hard being in the room with us with noise outside so that was the only downside, however night staff has taken action when there is to much noise outside. This is my first time here and I've been here almost a month now . I believe they recently went under new management as well.."

"I have been here at this location for some time. There are few workers here that are really good like Norma and a few others, but in this stay there have been some workers that have been rude and that needs to be fixed. The laundry room is also a mess and dryer’s don’t always work. I have also have had things stolen out of my washer and dryer."