Ralphs

"We always find everything that we want in the store. Worker's are very helpful and courteous. Store is always clean and well stocked. Have been going to your store for many many years. Keep up the the great work. We will be back."

"Always clean here and easy grocery store to navigate. My go to here for quick in and out and good pricing."

"Avoid this Ralphs store when it comes to pick up orders. I can understand when my order was not ready and I had to wait an extra hour to come and pick it up. To me that’s acceptable it happens. But when you are told your pick up order was given to someone else that’s unacceptable. It’s also unacceptable when you have a different date for a pick up order and you had no substitutions but, when you get home. Three of the items you ordered are completely wrong but they do not show up on the app as not available nor as a substitution. They charged me for the item I ordered and purposely gave me something else completely different in picture and name. The otay lakes Ralph’s is a lot better in terms of pick up orders, just a heads up."

"After the review from a year ago I must report that this store is now worse than ever. 11pm 10/4/23 checking out with a full cart not one cashier. Had to do self chdckout and bagging. Customer service lady had an attitude Omg what a bad customer service and shopping experience. Terrible. Terribly slow deli talked to a manager did nothing. Two guys working one overworked making sandwiches and the other frying stuff. Completely ignoring customers that need deli. They are overworked and when they finally attended to us, a long face and bad attitude. We shop here all rge time and spend thousands a month in groceries. Definitely bad management and staffing."

"This is actually a nice Ralphs overall, though I have been burned on their basil plants twice now. Each dying within 12 hours of purchase with the stems having root rot. I even tried repotting the second one to see if I could revive it. Out of 8 plants, this was the best they had and it’s still garbage. Moral of story: don’t buy plants from a grocery store."