Sherwin-Williams Paint Store

"Service is good I'm happy!!!!"

"Since John left this store has only gone down hill. First off, we ordered a sample out of their catalogue. Tested it, got it approved with our client, but then when we went to order more they were out of the base, we went to another Sherwin Williams and the amazing person working there clued us into the fact that they had not actually mixed the color we had selected originally from their swatches, it was a custom color the guy basically invented for no reason that required lots of different tinting, so much so that when sized into a gallon the entire mix would not fit, their machine overflowed. Why the hell did you mix this random color that is totally different than your catalogue sample, we didn’t ask for this!? So now we need to get the actual color mixed and reapproved with our client plus we have to repaint what we’ve already painted with the strange mystery color sample we received. Secondly we called asking if they had a good lacquer to clear over our paint for superior scratch protection, this guy tells me to use helmsman spar, a product known to peel over painted surfaces, we tried it and the result is terrible! Both the water based and oil based helmsman tell you to not use it over paint or it will peel. I asked if there was anyone more knowledgeable about this I could talk to and he told me there wasn’t, he’s the manager. What a clueless, unprofessional group, we will not be returning and will switch our account to another location. The amazing person working at the La Jolla store heard what I said and instantly recommended tinted lacquer to cut down on steps and time, we couldn’t be more pleased and appreciated her expert opinion and advice, something this store, along with our business absolutely does not have."

"Have been to a few Sherwin Williams store and find them all very good. My neighborhood store is Morena Blvd. and it is my favorite. The sales representatives go out of their way to make sure I get the colors I need. They a friendly and informative. While the prices are higher, the quality is excellent. I could really tell the difference in the ease of spreading and coverage with the Sherwin Williams paint."

"Last week we walked in requesting the paint for coral bay apartment. We received from sherwin the gloss version of the paint color . But we realized later that we needed the matte color. We came in today and the gentlemen unfortunately I did not catch his name. . But he corrected the situation and helped us out within 5 min we were out the door. Thank you so much you made an awkward situation seem effortless to correct. Happy holidays"

"the manager bailey andor is the rudest person ever , she has the worse customer service . she rolled her eyes when i tried to ask a question she acts like customers are a burden. ive been going here for awhile i thought the first time she might be having a bad day but no shew just a rude person do not go here . unless u like rude people"