Sherwin-Williams Paint Store

"Bryce was so helpful. He helped me pick the most perfect shade of Pepto Bismol Pink to paint my bathroom. He also had a wonderful attitude."

"I walked in at 4:30p on a Saturday (after Black Friday 11/25) and their close time was 5pm. Anastasia was nice but not helpful. I wanted to confirm the paint my builder used and was instructed to go to a Sherwin-Williams store give them the name and SW should be able to locate and match paint. Anastasia insisted multiple times after I kept asking that they did not do that at their store location. She didn’t even try to look it up in the computer or even call anyone, after I had asked several times. She just kept apologizing and saying I would have to go to a warehouse Sherwin Williams (no clue what the difference is) In that moment the feeling I got was she did not want to help because it was near close time. I ended up going to another SW store and they informed me that they are able to look up info and help me. I get that close time was in 30min, but to lie to a customer and provide Info that was inaccurate is not acceptable. I ended up being helped by some amazing employees at another SW location, which I will now continue to give my business to. Never coming back to this SW in Concord."

"The young women working there are knowledgeable and very friendly. Love that SW has hired women. As a single woman I often feel like the men in hardware, paint and automotive stores treat like I’m not very bright. It’s nice to be treated with respect and kindness and that is how these women treated me."

"30 minutes to color match? Home depot does it in 2 minutes. Very unhelpful staff. Had a 5 gallon exterior paint with the Sherwin Williams logo he said they didn't have!! Horrible! Dont waste your time at this location."

"As a painter who has been coming to this store since its opening at this location I' am sad to say I think it's time to cut ties with this store and maybe even the company entirely. Since its opening I have met and had great relationships with all of the staff, the manager and assistant especially. The revolving door that this location has and why they seem to get rid of all the good employees baffles me. I understand that lots of the good ones move on to better positions and I respect it. But the recent change of events that has left the store in shambles and under a new manager that has no clue what he is doing and seems to never want to come out of the office nor keep the shelves stocked with necessary supplies is the last straw for me. There is some locations throughout the Bay Area that seem to keep the same employees and I think that is key to customer and company relations. I know it's always nice when I can walk Into a kellymore and talk to the same person I've been speaking for for years. Makes you think ... what the hell is sherwin doing and how are these people that they have running their stores drop like flies and get replaced with what seems to be someone fresh out of manager training with zero knowledge of paint or the application of various products. You guys really had a great location but I think the time has come to cut ties and go somewhere else."