Bill's Ace Hardware 4451 Clayton Road, Concord, CA 94521

"Everyone has been so nice and helpful in this store. Really appreciate it."

"This store has the absolute best customer service. I had to order a new key fob for my Mazda CX-5, and they were able to get me an appointment/order my key promptly. It did take a couple weeks to arrive, but that is just the delay from the vendors who make these keys. They let me know as soon as it arrived, and were able to schedule me an appointment right away. The total cost is around 250, where the dealership was quoting about 1K! Case in Point: I was on hold for just a few minutes, and somebody jumped on the line to make sure I was not forgotten twice. Count me as a loyal customer."

"Came in today to look for a couple of sale items. We had a hard time finding an item, but Jay and Art came to the rescue. Not only did they go out of their way to find them, but they made sure we got the sale prices, got us a cart, and loaded my truck. Very helpful to us two old ladies! Very pleasant shopping experience. Another employee offered help as well!! Great customer service. Thank you!!!!"

"Bill's staff are the nicest people around. Plus, whether I have a paint, plumbing or whatever issue, they usually have an answer for me. And I love their propane refills!"

"I would never get this kind of help and service at the big orange store. My father-in-law wanted to buy a big grill but they only had a floor model. KK was extremely helpful. She was patient and kind and got two helpers to load it into the van for us. I've waited plenty of tables and don't like being waited on but these folks made me feel like I owned the place. They've got a great selection, competitive prices, and employees that actually have useful knowledge. Bill's will always be my first stop if I have any hardware needs."