Sears Appliance Repair

"Mike did an amazing job… He was very professional and installed the new parts quickly. I’m so happy my dryer works now! I totally will recommend sears home warranty to anyone needing appliance coverage. I have had my dishwasher, washing machine and refrigerator all serviced under this warranty, and I have never been disappointed. Each time aimee came they had to order parts and I was made aware when the parts were ordered and I could track their delivery. I was always informed by text Messages when the technician would arrive. I really like their system."

"The technician was here to replace the door on my refrigerator. He left and I tried to dispense water and it didn’t work. I tried multiple times calling him and it went straight to voicemail. I called Sears and they had no way to know who the technician was to have him come back. They did say they spoke with dispatch and he should be coming back. I have not received any notification that he will be as of yet."

"The range top worked perfectly before service began. The range was not returned to service. We tried two left hand elements and the they started to warm. The stove top indicator light when there is a hot top was not working and I suspect it was not reconnected. We put a teakettle on the back right element but after a minute there was a large spark under the stove top. Please return and complete the repair or replace the range if you can not return it to safe operation."

"The technician said there was no policy on my unit. When I told him it was a mistake and we should call AHS together, he refused and then said he was not able to pull the dishwasher out from the cabinet to install the part that was ordered by the prior technician. He was very rude and hostile and hung up on me. I don't think he knew what he was doing and was just looking for an excuse to leave the property."

"Technician Michael arrived on time, diagnosed the problem with the appliance, explained our options and cleaned up before leaving. Can't ask for better Customer service than Michael provided."