Smith Insurance Services 25 West Rolling Oaks Drive, Thousand Oaks, CA 91361

"I have been a 20 year customer of Smith Insurance but the management has changed and I've left because I no longer trust them. Despite numerous phone calls and arguments I overpaid about $800 for my policy, which of course now I've pointed it out with info gathered elsewhere, is non-refundable."

"I have been working with Smith Insurance Services for years. Year after year they keep impressing me. I have spent most of my life working in the healthcare side of the insurance industry, knowing how information insurance companies put out can be confusing. It is always refreshing to call SIS, to get an honest feedback and translation of my policies. This is rare in the industry as most people tell you what you "want" to hear, not what you need to hear. Thank you Smith Insurance Services for your years of help."

"There's an old expression: You never know how good your insurance is until you actually need it. Well, I've learned the same applies to insurance agents. Wilke and Bud Smith have been selling me insurance for many years - life, auto, homeowners, etc. While they are very good at SELLING you insurance, in my opinion they do not fight for you or back up their poor advice if there is an issue. In my case, I called them to get some advice on switching my new auto insurance coverage, that was in effect for only 16 days, to a less expensive policy. I was told that if I switched polices at this time, I would pay for the days the policy was in effect (16 days), plus a small cancellation fee. We'll $480 out of my pocket later, I find out the SMALL cancellation fee was enough to pay for almost two more months of auto insurance. Obviously, if I had been given better advice, I never would have changed policies at that time and waited. When I asked Wilke if he felt they had any moral obligation to compensate me for any part of their bad advice, Wilke Smith said "NO" and that it was not their fault because I should have read my insurance policy - it's spelled out there. So much for getting professional guidance and advice from a professional insurance agent! Okay, lesson learned. But personally, in my opinion this is not the sort of insurance company I prefer to do business with."