Leisure Pools USA

"They recommended an incompetent and disingenuous pool installer. You cannot trust that your significant investment is in responsible hands if you purchase a Leisure Pool. Based on my experience... you will receive poor and frustrating communication, missed deadlines, unnecessary delays, and sloppy workmanship."

"They are always very helpful in getting us loaded if you need one call Ian Jordan construction."

"Having trouble with the installation of my leisure pool by a factory dealer. I continue to leave messages to leisure pools executives, but they ignore my calls. BBB complaint and lawsuit will probably follow. Update: The response below is hard to believe. Last week I left two messages to Adam prior to their response. I also left a message to the National Sales Manager, no response. I have told their dealer to stop work and am looking into other avenues. No help from Leisure at this point."

"I would strongly recommend staying as far as you can from these guys. I ordered a pool + installation in Aug '20. I can't even count the number of things that went wrong - pool delivered before the installer dug a hole, skimmer hole cut out in the wrong spot, overcharged for "access" even though there were no access issues. But the worst part is that they left the pool completely unleveled (1.5" between the deep end corners) and are unwilling to come back and fix it. The experience has been extremely frustrating and I can't regret enough doing business with these guys."

"As a Leisure Pools dealer for almost a decade, Custom Pool has never had a standing issue with Leisure Pools. Everyone from corporate, all the way down to the great people at our local yard have been incredibly helpful and kind no matter the circumstances, and are always willing to help out in any way that they can. That quality shows in every one of their shells and other products as well. Before we made the switch to Leisure, other shells were prone to cracking just from transit. With Leisure's shells, we can always expect top quality and a happy customer at the end of the day. I will personally see that Custom Pool remains a Leisure Dealer for the foreseeable future."